Tiago Massarico Braz

Assignments: Led the Business Performance Transformation (e.g. Lean Waves, Digital Transformation) driving growth and continuous improvement within the organization in Brazil, Argentina and Chile - 20%+ productivity increase across platforms. Led Digital Channels Transformation implementing and solutions (e.g. voice and text virtual agent, webapp, whatsapp) in different areas of the company - 30%+ of cases in Auto and Home Business Lines opened via digital channels.

Assignments: Led the post-merger integration and the operations transformation program of a major energy distribution company in Brazil Led the PMO team of a major turnaround program of a Peruvian telecom player Helped a big Brazilian Telecom player to redefine/restructure their B2B channel mix (including digital channels) and improve their sales performance Supported a big Brazilian Telecom player to rethink its field force strategy (including internalization of main services) and implement a change management program with significant impact on effi-ciency (increased field force productivity in ~20%) and quality (reduced number of repairs by 15%) Led the organization simplification (~20% efficiency gain) of the Brazilian BU of a global insurance company – part of a turnaround program Led the implementation of a Supply Chain Transformation for a Chemicals and Agriculture company in Brazil Led the Brazilian wave of an international lean transformation program for a global insurance company (reduction of ~30% of 450 FTEs in scope from 4 different areas of the company) Led the Integration Management Office of a major merger operation in the Telecom sector (20+ workfronts with 150+ people directly involved in the process)

Assignments: Supported a leading bank in Brazil to define their digital strategy for SME Worked with the shareholders of a big family office in Brazil to rethink their governance and investment policies and structure their succession plan Structured and implemented an operation transformation in one of the biggest TelCo’s in Brazil to improve fiber installations productivity and reduce current level of complaints and repairs by 30% Supported one of the biggest Energy Companies in Brazil to develop their strategic plan given regulatory changes in Brazil

Assignments: Supported a major truck manufacturer in Brazil to design and implement a change management program to increase market share in large fleets customers and to improve dealer’s performance through a new client segmentation approach Performed a comprehensive diagnostic (e.g. competitive context, customer experience, effectiveness of business models) of the mortgage business unit of leading bank in Brazil and structured a strategic plan to increase BU’s performance in the market

Assignments: Supported a major Telecom player in Brazil to restructure their telesales operations, changing contracts with major suppliers focusing on cost reduction and revenue increase Helped a major Telecom player in Brazil to define their strategy and response for national 4G technology frequency auction Redesigned the commercial model (branch footprint, commercial effectiveness, organizational struc-ture and talent management) to support the transformational effort for a leading retail bank in Brazil Helped one of the biggest energy distribution company in Brazil to define and put in place several initiatives to address revenue enhancement (workfront part of a major transformation program) Performed a comprehensive diagnostic of operations, with a view towards capturing performance improvements for an energy distribution company Developed a 5-year strategic plan for the energy BU of a major construction company in Brazil

Assignments: Led product, quality, modularity and cost reduction projects Developed new control and electronics solutions to be applied in final products

Full-time postgraduate program in general management with emphasis on financial strategy, business strategy, marketing, accountancy and economics Two semesters of studies taught in two countries in native languages (Turin-London track) The Master in European Business (MEB) is a one-year full-time postgraduate programme in general management with emphasis on a pragmatic approach to management. The programme is designed for graduates who have an undergraduate honours degree in any non-business discipline (i.e. law, engineering, sciences, humanities, medicine). Professional experience is not an admissions requirement but those with up to three years experience are encouraged to apply. There is a strong international side to the course and in 2008/09, there were 39 different nationalities across the five campuses. The MEB is taught over two semesters, with students based in a different country for each semester (chosen from Paris, London, Madrid, Berlin and Turin).

Double degree program supported by a scholarship - America Latina PIemonte Politecnico (ALPIP) Course focused on Wireless Systems Graduate thesis: "Analysis of Behavioral Models of Radio Frequency Power Amplifiers"

Course with solid background in analytics and electrical/electronic engineering Emphasis on electronic systems