todd hickman

Contracted to assume some of the workload for ISI, maintaining various servers, networks, workstations and related peripherals.

Soil sampling at various depths using Geoprobe. Water sampling.

Investigate and resolve escalated issues involving in-depth hardware & software knowledge. We run lots of SQL inquiries in troubleshooting & repair of data issues. We also read lots of logs to determine point of failure and take appropriate action on our findings. We also assist Level 1 Support Representatives in troubleshooting, diagnosis and repair of Point of Sale systems and related technologies: ethernet networks, telephony, etc.

Supervision of Level 1 & 2 Technical Support processes and agents, helping to insure efficient and effective resolutions to hardware, software, network-related and telephony issues for 1700+ retail locations. Also involved in the training of newly hired tech support agents.

Point-of-Sale technical support - Support CATS & XStore POS systems in Zale's, Gordon's, Mappin's, People's & Piercing Pagoda jewelry stores. CATS systems are typically one computer running SCO Unix, connected to one or more dumb terminals by RS-232 network. XStore is a Windows-based point-of-sale system. The version used by Zale Corp has been tweaked for their exclusive use. Stores are connected by a variety of communications mediums - T1, DSL, wireless cellular and even dial-up.

Report Writer, converting fluorescence and hydrocarbon stats into layman's term for presentation to EPA & Whitehouse administration.

Relationship manager and customer advocate for a defined group of customer accounts. Technical account managers develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment at IBM. The TAM can operate under minimal supervision with wide latitude for independent actions.

Visited Toronto-area People's Jewelers stores to troubleshoot issues with our POS/Verifone processing of debit/credit transactions.

* I have been successful in building and maintaining customer relationships, advising them on technology needs and saving my customers hard-earned money by advising them when they * don't * need said technology.

Test deploy all EPA Emergency Response Equipment. Maintain emergency deployment readiness for this equipment. Oversee repairs, as necessary. (Contract work.)

* START Branch Lead * Charlie Branch, Galveston, TX * Field Observer * Alpha Branch, League City, TX * Helicopter Recon * Alpha Branch, League City, TX * IT Support * Alpha Branch, League City, TX * Recon Team Lead, Alpha Branch, Pasadena, TX * Emergency Response Team "Hot Shot", Alpha Branch, Pasadena, TX * HAZCAT Oversight, Bravo Branch, Port Arthur, TX

* Site Safety and Health Officer, Marquis Project, New Orleans, LA * IT Support, Marquis Project, New Orleans, LA * Field Technician, Marquis Project, New Orleans, LA

* Field Team Lead, Emergency Response Team, East Branch, New Orleans, LA * IT Support Technician, East Branch, New Orleans, LA * Field Data Coordinator, West Branch, Lake Charles, LA * Helo Ops, West Branch, Lake Charles, LA * Admin, West Branch, Lake Charles, LA * IT Support Technician, Lake Charles, LA * Data-Docs Administrator, Lake Charles, LA * Land Ops Field Team, Lake Charles, LA * Marsh Ops Field Team, Lake Charles, LA

Data Analyst, Incident Command Center, Lufkin, TX Field Oversight, Hemphill & Nacogdoches, TX

* NAS Dallas * Grand Prairie, TX Trinity River Authority * Ft Worth, TX

Manage deployment and replacement of 280 Point of Sale systems. Zale Corporation removed from service 280 Dell Optiplex computers running Windows XP, due to PCI Compliance issues. These units were replaced with NCR 1500 self-contained, POS units, running Windows 7. Current data had to be pulled from each existing Dell system. That data was pushed to a new NCR system and shipped overnight to the store for replacement by a technician or store personnel. PMP was not necessary for this project and time was not available to achieve it.

Activities and Societies: Pi Kappa Alpha Fraternity

Graduated at the top of my class for Firefighter I & II + HAZMAT.

Advanced first aid training for back-country medical issues, when professional help is hours away.