Tia Kachman
Chief Operating Officer @ Immersion Data Solutions
About
Behind every strong strategy is a high-performing team. As COO and Integrator, I focus on creating clarity, structure, and accountability so teams are empowered and exceeding goals. I lead with direct communication and authentic collaboration, and I’m energized by turning complex challenges into practical solutions. At IDS, our success comes from our people, our partnerships, and our platform. It’s not just what we deliver- it’s how we show up. We invest in our team, stay true to our values, and never settle for the status quo.
United States
Greater Minneapolis-St. Paul Area
Information Technology & Services
Account Management, Customer Relationship Management (CRM), Cross-functional Coordination, Microsoft Excel, Project Management, Microsoft Office, Upselling, Customer Success, Cross-Selling, Communication
Experience

Chief Operating Officer
Rockford, MN
I lead day-to-day operations with a clear mandate: turn strategy into consistent execution. By aligning the leadership team around focused priorities and disciplined operating rhythms, we ensure vision translates into measurable results. I partner closely with strategic clients and constantly look for smarter ways to scale, accelerate growth, and elevate the value we deliver. Great businesses are built by great teams - and I’m here to help ours thrive.

Director of Customer Success
Rockford, Minnesota, United States
I oversee the daily business activities at Immersion Data Solution and manage our resources, operational plans and procedure compliance. We foster an environment of innovation rooted in taking calculated risks and professional growth. I work for my team, endeavoring to assess their needs and contributing to the big picture of our company by ensuring daily operations run as efficiently as possible and removing obstacles as they arise. I take pride in my ability to analyze client issues and find success in devising appropriate solutions that address their needs effectively. My passion lies in educating and collaborating with internal and external teams on cutting-edge technologies and pricing models that maximize value and actionable results. I am dedicated to managing client expectations with transparency and strong relationships while working to identify value-add enhancements that exceed expectations.

Manager, Operations and Scheduling
Greater Minneapolis-St. Paul Area
* Lead 10-person office team of field managers, project specialists and imagery processors as well as our national network of field subcontractors and part 107 licensed pilots. * Collaborated with sales to ensure proper cost structure is known for margin and bidding services, estimating all aerial, terrestrial and BIM included projects. * Invited to join the leadership team, liaising with department heads and ownership to develop financial plans and ensure company- wide compliance

Labor Partner Management - Pre-Sales Sourcing
Plymouth, Minnesota
* Crossfunctional forecasting for adequate customer coverage while enforcing license and compliance regulations. * Increased Labor Partner Network by 115% * Manage labor partner program to include performance metrics, utilization, pricing, incentives and best practices. * Established and implemented Labor Partner scorecard evaluations resulting in first comparable quality metrics * Created new partner on-boarding and first 30-day training program * Developed documentation and tracking process for a newly formed Quality Audit team * Transitioned department tracking from excel to shareable management platform

Field Services Director
Plymouth, Minnesota
* Lead 15-person team of low-voltage masters. Team logistics of performance, fleet management, knowledge growth and work-site safety. * Managed Partner Services department team of 3 to develop and execute service coverage strategies for national and international customer base.
Tia Kachman's Contact Information
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