tiya williams

Imaged checked, cropped, and retouched photos for a variety of schools, sports and facilities all across the USA

Made outbound calls to point of contacts for KCI account reps, field and hospital Nurses, Doctors, Nurse Practitioners and Physicians Assistance to help through the process of ordering KCI products. Ensured a timely processing of company forms to prevent delays in delivery, billing and recovery of product. Coordinated product delivery to ensure a seamless transition of product placement. Identified patients transitioning between care settings (e.g., Acute to Home). Secured medical documentation of reimbursement adhering to Medicare, Medicaid and private payer (Manage Care) guidelines and verified coverage. Complied with HIPAA policies. Coordinated Charity programs for financial hardship assistance. Coordinated home health agencies in-service programs for field nursing staff.

Performs administrative duties for Global Account Manager. Responsibilities include screening calls, preparing reports, shipping out products domestically and International, some international billing, Create barcode labels from scratch, Create and modify documents using Microsoft Office. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Communicate and handle incoming and outgoing electronic communications, Heavy internet researching.

Project putting together W-2 packets and received and accurately reviewed incoming documents to be mail to Wells Fargo's clients.

Call Center Customer Service"]