Tir T.

Office Administrator- Front Desk @ Multimatic

About

Highly organized payroll coordinator with extensive experience in front desk reception, accounts payable, office management, and administration. Proficient in SAP ERP, ADP, QuickBooks, and Microsoft Suite. I am committed to professional growth, as shown by my pursuit of the PCP designation and certifications, including QuickBooks Payroll Essential Training and SAP Human Capital Management. My BFA in Experimental Animation provides a strong understanding of the entertainment industry, including film and animation. I am a self-motivated learner who has studied accounting basics and ERP systems within 2 months to support the AP team. I continue my payroll and accounting education part-time at Seneca College and have developed a solid knowledge of payroll regulations, including tax, benefits, garnishments, CPP, and EI premiums. I have over five years of experience in customer-facing roles, serving as the main point of contact for inquiries and complaints, and consistently handling tense situations with professionalism.

Country

City

Canada

Industry

Information Technology & Services

Skill

Third-Party Vendor Management, Marketing Event Planning, Price Quotes, Social Media Advertising, Telephone Reception, Multi-line Phone, Booking Systems, Payment Card Processing, Receptionist Duties, Reservations, Customer Service, Customer Satisfaction, Phone Etiquette, Accounts Payable (AP), Scheduling, Finance, Workday Payroll, ADP Payroll, SAP ERP, Data Entry

Experience

Office Administrator- Front Desk

Multimatic

2024-5 - 2026-2 · 1 yr 10 mos

● Ensured on-time invoice data entry for 50+ invoices weekly into SAP S/4HANA, supporting compliance and accuracy for payment cycles in collaboration with the Accounts Payable and Materials departments. ● Resolved invoice discrepancies within 2 business days by investigating issues between invoices, packing slips, and receiving reports, corresponding with 7 external vendors. ● Digitized and archived 85% of backlogged paperwork, facilitated maintenance and booking of 3 company vehicles, handled confidential details of international high-profile customers, updated information databases of 100+ employees, corresponded with third-party vendors, and performed other clerical duties as required.

Team Member/ Game Master

The Imaginarium

2022-3 - 2024-3 · 2 yrs 1 mo

● Greeted guests and responded to up to 40 phone call inquiries per day with a timely and guest-focused mindset, resulting in an increase in client satisfaction and therefore the facility's online ratings to 4.8/5. ● Scheduled over 45 weekly room reservations and processed invoices on Bookeo. ● Collaborated with team members to clean and reset the facilities, resulting in shortened wait times of 10 minutes.

Community Administrator

RBC Centre for Emerging Artists & Designers

2022-9 - 2023-10 · 1 yr 2 mos

● Provided courteous front desk customer service to 20 guests per day, responded to a multi-line phone system, and redirected inquiries to 5 senior staff as needed. ● Reported 3-5 vendor expense quotes for scheduled monthly career events, ensuring competitive pricing, and facilitating events with a consistent turnaround of 30+ attendees. ● Created and deployed weekly written and image promotional content, resulting in 40% increase in grants and project applications and events attendance.