Tina Matson
Director of Concierge - Resorts World, Las Vegas @ Resorts World Las Vegas
About
Experienced Director in Concierge and Operations with a demonstrated history of working in both the fitness and hospitality industries. Skilled in Five Diamond Customer Service, Guest Experience and Event Management in the Athletic/Fitness/Spa and Hospitality Industries. Strong operations professional, comfortable with high volume environments.
United States
Las Vegas
Hospitality
Concierge Services, Hospitality Management, Hospitality Industry, Event Management, Hotels, Resorts, Hospitality, Food & Beverage, Tourism, Spa, Lodging, Restaurants, Cuisine, Pre-opening, Cost Control, Event Planning, Luxury, Open Table, Health Club Management, Member Retention
Experience
Director of Concierge - Resorts World, Las Vegas
Resorts World Las Vegas
Las Vegas, Nevada, United States
Director of Concierge - Bravo Hospitality Management at Resorts World, Las Vegas
Resorts World Las Vegas
Las Vegas, Nevada, United States
Director of Client Relationships
HS Brands Global
Las Vegas, Nevada, United States
Director of Concierge
Bellagio
Las Vegas, Nevada Area
Operations Manager
360 healthclub and Sports Performance Center
Reseda, Ca
• Responsible for the overall operations and service standards for a high-end, full service health club and sports performance center • Cross trained line level employees, resulting in cutting staffing/payroll by 10%. • Created a club wide accountability program that targeted service issue in the club resulting in an incremental drop of 20% every quarter for one year in guest complaints. • Initiated a club wide member retention program, dramatically increasing member retention by 30% in the first year.
Education
California State University, Northridge
Business Administration and Management, General
Concordia University Irvine
Kinesiology and Exercise Science
Tina Matson's Contact Information
Phone
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