Tina Li

• Managed files with attention to confidentiality and set up facilities in Child Intervention Case Information Online (CICIO) based on Kinship Care Intake Referral • Responsible on booking meetings and maintaining conflict free on 6 meeting rooms in Outlook • Took meeting minutes in Foster Care Meeting/Kinship Care Meeting/Social Committee Meeting • Prepared and proofread memos and various letters such as Approval License, Closure, License Renewal, Placement Resource Feedback in Word • Printed licenses off Child Intervention Case Information Online (CICIO) • Sorted mail and incoming faxes and ensured it goes to correct party • Closed files • Verified and entered invoices in Child and Youth Financial Suite (CYFS) • Organized social committee’s events with other members as a team • Set up trainings/orientations in a meeting room for more than 20 guests and managed attendance • Entered data and tracked status from more than 600 applicants' Intervention Record Check in Excel

• Answered, parked, and released more than 40 phone calls per day to over 35 staff • Greeted and assisted over 15 guests per day in a polite manner • Proofread letters/proposals/reports and ensured formatting is consistent in Word • Created quotes/sales invoices for clients in Excel and PDF • Entered over 20 expense reports and invoices on a busy day in Simply Accounting • Responsible on booking meetings and maintaining conflict free on 4 meeting rooms in Outlook • Verified credit card statement • Ordered office and kitchen supplies • Set up projects, generated reports, and tracked employees' hours on various projects in Replicon • Entered and updated information in Salesforce • Assisted vendors on payment inquiries by phone and email • Followed up with clients on outstanding invoices • Inserted/edited bookmarks in reports using Adobe Acrobat • Handled incoming mail and outgoing mail using NeoPost mail machine • Arranged courier delivers using Fireball Express and Fedex • Made reservation at restaurants for staff's meeting • Assigned and tracked access cards to employees and guests • Managed catering orders • Sent requests to property management and follow up on status for requests

• Answered and transferred over 25 phone calls on a busy day • Tracked more than 130 incoming and outgoing pallets daily and sent daily reports to top management • Entered data in Excel accurately • Ensured inventory information on bill of lading matches with purchase orders • Opened and distributed mail/email with close attention to detail • Posted invoices/cheques in Accpac • Processed payroll in ADP and respect employee confidentiality • Assisted sales team on processing daily orders for customer • Tracked and updated benefits for employees

• Initiated and distributed invoices to staff in accounting department • Sorted and filed more than 30 receipts with close attention to detail • Routed and released invoices for payment in Hazco CI Document Manager

• Created headers and coded invoices on ADP open invoice • Retrieved messages by listening on phone and entered information in Excel

• Coded invoices and purchase orders on ADP open invoice and EnterpriseOne • Assisted vendors on phone and email regarding to payment information

• Processed and deposited cheques by paying attention to detail • Filed cheques and maintained private information • Created credit and debit memos and write offs

• Distributed and collected questionnaires; proved to be organized in tracking responses • Created a database of over 1000 contractors, queries, reports, and forms in Access • Updated reports on contractors’ information • Tracked responses from over 1000 contract companies • Created a 20-page user manual in Word for users in 6 other branches