tina hanonu

senior consultant

About

Aug 27, 2016 ... ITIL Consultant, specializing in Incident Management, Service Operations, & Transition. Location: Washington D.C. Metro Area; Industry: Information Technology...

Country

united states

City

washington

Industry

government relations

Skill

customer service, server administration, itil v3 foundations certified, mcse 2003, programming, desktop administration, itil service transtion certified, itil service operations certified, program management, strategic planning, service operations, government, integration, it management, federal government, management, project management, public speaking, proposal writing, policy

Experience

technical support engineer

house information resources

1995-4 - 2005-4 · 10 yrs 1 mo

Provide technical support and consultation services to Members of Congress and aides.

senior consultant

independent consultant

2016-8 - Present · 10 yrs 2 mos

systems manager

rep sherwood boehlert

1985-1 - 1995-1 · 10 yrs 1 mo

technical support branch manager

u.s. house of representatives

2005-4 - 2007-4 · 2 yrs 1 mo

Technical Support Services for Members and Staff

director, technology support

u.s. house of representatives

2006-1 - 2011-8 · 5 yrs 8 mos

* 24x7, 365 IT Service Desk * 36 Field Technicians * 8 Support Techs * 3 Admin Staff * Entreprise Site License Software * Multi-Million dollar budget

special advisor, hir congressional transition

u.s. house of representatives

2015-8 - 2016-8 · 1 yr 1 mo

Responsible for technology processes and activities supporting the Congressional Transition of Members of Congress with a emphasis on process improvement.