Tin Poa cherng

• Executed Mass PO generation twice weekly using automation scripts. • Acted as the point of contact with suppliers and logistics teams. • Coordinated with the warehouse team on inventory and stock issues. • Ensured SKU information was up to date in the system (Cost/unit per carton value/barcode). • Troubleshooting for incident related to inbound receiving to avoid payment delay • Process adhoc purchase order request from Supplier management team • Process and liaise between supplier and warehouse for stock return to supplier process • Backup for twice weekly replenishment planning

Customer Service Support: - Ensure customer’s orders are processed in a timely and accurately manner. Both incoming and outgoing - Ensure reports are submitted to customer on a timely basis keeping to established schedules and to customer requirement. - Handle ad-hoc request from customer - Investigate root-cause of operation incidents and service failures; make recommendation to the CS Managers/Management for improvement - Provide customer support whenever required Local Delivery/Export Shipment Coordination: - Coordinate with various forwarders to arrange for goods pick up from DC for delivery to local customers or export to overseas - Coordinate with customer and internal freight team on shipment arrangement Work Flow - Review and update SOPs when necessary Billing Customer - Ensure all billings are done timely & accurately with all necessary supporting documents as per established schedule - Proper filling for all the supporting documents Others - Ensure all billings are done timely & accurately with all necessary supporting documents as per established schedule - Maintain inventory accuracy and reconciliation between Bollore & Customer’s WMS system - Give training to new staff on skill and knowledge required for job responsibilities - Additional function as mandated by management.