tim wallace

Representing Conseco and Family Heritage.

* Division Vice-President, Sioux Falls, South Dakota * Management responsibility for Personal Lines Underwriting, Commercial Lines Underwriting, Loss Control, Premium Audit, Claims, Sales, Technical Support and Administrative Services as well as six branch claims offices. Staff of 110. * Directly accountable for underwriting results in the states of South Dakota, North Dakota and Nebraska. * Profitable territory growth from $32 million to $47 million in premium volume. * Youngest Vice-President in company history. * Sioux Falls Division received the President’s Award in Personal Lines Underwriting, Premium Audit, Loss Control, Administrative Services, Life Insurance Sales and several for Branch Claims. * Developed three subordinates to the level of corporate officer.

* Assistant Division Manager, San Antonio, Texas (August 1986 - July 1989) * Primary responsibility was merger and conversion of Western Insurance Company office to an American States office. Staff of 150. * Simultaneously performed three functional manager roles: Division Personal Insurance Manager, Division Sales Manager and Assistant Division Manager. * Introduced new Personal Lines product - American States Preferred. * Division Personal Insurance Manager, Dallas, Texas (January 1984 - August 1986) * Turnaround responsibility for Texas operation. Achieved profit and growth. * Dallas Division received the President’s Award in Personal Lines Underwriting

* Division Personal Insurance Manager, Southern Indiana/Kentucky (September 1981 - January 1984) * Responsible for overall growth and profitability of Southern Indiana and Kentucky Personal Lines Insurance. * Chairperson of committee responsible for developing new Personal Lines work methods, which increased productivity and reduced staff. * Division Personal Insurance Manager, Central East Division (January 1980 - September 1981) * Responsible for overall growth and profitability in Indiana, Ohio, Pennsylvania, Maryland, West Virginia and Kentucky. * Personal Lines Staff Audit Manager, Indianapolis, Indiana (February 1978 - January 1980) * Audited all Personal Lines offices for underwriting compliance. * Wrote Personal Lines procedure manual. * Responsible for various state filings. * Various Personal Lines and Staff Positions (June 1972 - February 1978)

* Vice-President - Operations * Develop and implement strategic plans to increase private loans via direct to consumer channels that use “Wachovia Marketing and Customer Experience” philosophy to differentiate * Implement third party private loan origination and collection programs * Move loan collections done by third party services to collections agency with plan move to in-house Wachovia * Develop and implement service level agreements with others that support the “Wachovia Customer Experience” philosophy * Improved customer experience, sales results, unit efficiencies via matrix collaboration with internal Wachovia and external servicing partners

* Vice-President - Strategic Planning and Projects * Developed Call Center strategy that uses desktop tools for “once and done” work processes * Developed strategy for web self service for customers, schools and guarantors based on needs and resources * Developed with marketing loan consolidation strategy

* Principal duties: Managing loan servicing area comprised of Account Maintenance, Mail Services, Imaging, Claims, Collections and Recovery, Operations Analysts. * Staff of approximately 75 - 300 servicing a $12.2 billion-dollar loan portfolio. * Helped EFS obtain Exceptional Performer status from Department Education. * Have directed implementation of new technology in the imaging, claims, collections, account maintenance departments. * Won the Kinetic Process Innovation Award 2000, and Placed for the Giga Award for our imaging workflow system. * Presently working on CRM project that is Web based. Success of this Web project will be measured by increase in revenue and low cost self-servicing

Wells Fargo Securities delivers a comprehensive set of capital markets products and services to customers, including originating and distributing public debt and equity, hedging interest rates, commodity and equity risks, advising on mergers and acquisitions, and originating structured lending facilities and municipal bonds. The institutional broker dealer is comprised of more than 4000 team members in 40+ offices across the United States, Europe and Asia.Wells Fargo Securities is the trade name for the capital markets and investment banking services of Wells Fargo & Company and its subsidiaries, including Wells Fargo Securities, LLC, a member of FINRA, NYSE, NFA and SIPC, Wells Fargo Institutional Securities, LLC, a member of FINRA and SIPC, and Wells Fargo Bank, N.A.