Tim Thorne

Responsible for building and maintaining strategic relationships with Women-Owned (WBE), Minority-Owned (MBE), Veteran-Owned (VOSB), Service Disabled Veteran-Owned (SDVOB) small businesses to diversify supply chain and assist clients in meeting their diversity spend portfolio goals. • Leveraged partnerships with resellers to fulfill orders for end-users ultimately stimulating economic growth in underprivileged, small disadvantaged business, business development program businesses, or in Small Business Administration HUBZone and SDB (Small Disadvantaged Business) markets.

Responsible for quoting and pricing chromatography and mass spectrometry equipment under asset management program. Focus on understanding equipment from an industry-wide perspective in order to mitigate risk of excessive instrument failure expenses. Coordination with internal site teams and external vendor partners essential to effective pricing and timeliness. • Recognized for commitment to nimble turnaround of requests along with incredible thoroughness which contributed to a reduction of errors after the pricing process is completed.

Analyzed invoice and/or service report errors for multiple pharmaceutical and healthcare customers under asset management program. Reviewed client contract features and entitlements to make payment decisions. Coordinated with internal operational teams to ensure prompt problem resolution. Maintained consistent contact with Thermo site managers on-location at client facilities to ensure asset downtime kept to a minimum. • Processed invoices and service reports consistently with 100% accuracy rate over rolling 12-month period. • Managed diverse client portfolio responsible for millions of dollars in organizational revenue YOY.

Responsible for customer service function for corporate senior living customers. Managed customer inquiries life cycle. Coordinated with internal teams to ensure prompt problem resolution. Maintained consistent customer contact and hosted frequent status and informational conference calls. Interacted with multiple provider customers. • Provided outrageous customer service by taking ownership of customer issues and delivering resolution by specific deadlines. • Facilitated conference calls with high-level customer contacts to follow up and maintain a strong relationship. This also served as a forum to confirm complete satisfaction with use of DSSI procurement system.

Responsible for analyzing invoice errors, conferring with internal personnel to determine sources of errant data, implementing long-term solutions by educating B2B contacts on correct data transmission and adjusting internal system to accommodate unique data formats to reduce exceptions. • Provided ongoing monitoring of debit and credit electronic (EDI) invoicing transactions for over 100 customers to ensure the integrity of transactional data. • Developed strategic plans to reduce or remove system issues affecting end users in the AR/AP role on customer or supplier side, resulting in heightened on-system purchasing compliance and increased transactional revenue.

Responsible for collecting on behalf of the United States Department of Education on ED contract, recovering funds for federally defaulted student loans. • Sustained collections on ED contract by establishing repayment agreements to rehabilitate defaulted loans back to good standing. • Surpassed monthly quota goals and administered on-call coaching to peers resulting in greater recovery of funds for client.

Responsible for recovering funds for United States Department of Education. Communicated with consumers to establish and maintain fair repayment agreements to raise student loans back to good standing. 5C Security Clearance obtained for this position. • Implemented robust negotiation and skip tracing strategies which resulted in ability to maintain and exceed quotas monthly and consistently 95-200% or greater. • Mentored team of 8 to 14 to reach and eclipse production goals to ensure individual and team success and deliver solid results to enhance the business bottom line. • Coached peers and provided ongoing training to be experts of fragile industry law, regulations and client requirements. Constantly available to provide assistance to peers and customers on call floor at any time. • Served as administrative wage garnishment representative providing close, warm support and guidance to consumers undergoing involuntary repayment programs.