Tim Flores

Direct daily operations and distribution efforts for tires to Southern California client base. Responsible for overall workflow scheduling, monitoring of productivity and quality, safety, inventory accuracy, on-time deliveries and exceptional customer satisfaction.

Responsible for establishing process/quality infrastructure Identifying and implementing future automation efforts within Operations Development and management of KPI’s for vendor performance Manage a team of 8 Support staff

Managed a national team of customer service representatives (12 direct report managers and 15 next level reports), supervisors, and support staff, driving high customer satisfaction. Maintained key strategic account relationships valued at $200mm in annual revenue. Partnered with business unit leaders to develop and implement initiatives for revenue growth, cost reduction, and market penetration. Coordinated with shipping partners worldwide to execute SLA achievements improving shipping transit times and reducing client complaints.

Led a team of 55 supervisors, customer service representatives, and manufacturing personnel. Developed and implemented improved methods, quality standards, and productivity initiatives, achieving year over year gains in EBITDA and a reduction in quality defects and spoilage by over 40%. Collaborated with sales teams to present internal capabilities and support new client acquisition.

Led a team of 55 supervisors, customer service representatives, and manufacturing personnel. Developed and implemented improved methods, quality standards, and productivity initiatives, achieving year over year gains in EBITDA and a reduction in quality defects and spoilage by over 40%. Collaborated with sales teams to present internal capabilities and support new client acquisition.

Led a team of 63 personnel (8 direct report supervisors/admin and 55 next level employees) specialized in Offset Web, Bindery, Digital Print, Fulfillment, and Mailing operations. Implemented an organizational efficiency initiative focused on undocumented processes, resulting in reduced service failures, lower costs (through widespread cross training), and a significant improvement in throughput. Instituted a daily, weekly, and monthly cost review process within the leadership team to better manage short- and long-term costs, resulting in over $200k in annual savings. Facilitated several team building sessions to establish a DE&I culture across 3 distinct departments within the facility to act as one unified team.

Led a team of 53 employees (3 direct report supervisors and 50 manufacturing employees); with strategic focus on the initial start-up project for operations in two separate manufacturing facilities on the West Coast. Analyzed expenses of operation versus sales revenue and formulated short- and long-term action plans to improve profitability. Maintained active communication between sales, manufacturing organizations, and clients achieving profitable growth in revenue (20%) and profitability (over 30%). Developed price estimates for all new West Coast projects (Fulfillment & Digital Print).

Various roles with a promotion to OPS MGR in 2000 Managed West Coast operations, customer service, IT, and Human Resources with a focus on Digital Print, Fulfillment, and Mailing services. Hired and developed over 70 new employees to address CAGR of 55% over 4 years. Managed 6 direct reports (supervision, HR, IT) and 140 next level reports. Directed efforts to improve productivity by over $1.7 million within two years, successfully achieving the highest profit margin for any operations across the entire company.

Minor - Labor Studies