timothy schafer

Gained invaluable exposure to the principles of effective security protocols as a security advisor, including strategies governing loss/shrink prevention. Successfully completed CCW training to obtain Armed Guard Card credentials, enabling the facilitation of security measures during FDIC closings of several failing banking institutions.

Effectively managed daily operations and workflow at 16 payday advance centers distributed across WA, ID and CA, maintaining accountability for a total annual revenue stream of $4MM. Recruited, hired, and trained top-tier personnel while overseeing the training and evaluation of Center Managers in rural locations. Significantly reduced total past due delinquency rate by 15% through development of effective and detailed collection processes and guidelines. Rescued an underperforming region, delivering $400K in revenue increases during tenure and improving visual merchandising and employee attendance.

Directed all operational aspects of 14 payday advance centers throughout the California region, driving annual revenue increases at all locations totaling $4.5MM. Established a framework of internal controls, audit practices, store standardization and personal accountability guidelines to drive improvements in customer service and revenue. Identified and eliminated personnel theft involving the falsification of data for payday loans made to themselves by introducing internal controls and critical audit practices. Drove market revenue growth by 19.6% from previous year and reduced total past due delinquency rate by 50% through development of effective and productive collection guidelines that significantly reduced outstanding delinquency from $40K down to targeted goal of $8K.