Timothy Kiewel

★ Manage Fiserv Datasafe and all attached services. ★ Set up new automated processes using ISE scheduler and Automate by HelpSystems. ★ Work with network and infrastructure team to ensure all business systems and integrations are documented and cataloged. ★ Implementing, configuring, coordinating, controlling, maintaining, troubleshooting, securing, usage monitoring and the developing of specialized system procedures. ★ Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues. ★ Windows 10 image set up, escalation for Level 3 HelpDesk, system optimization, upgrades and general system uptime. ★ Work with vendors to ensure daily, weekly and monthly procedures are completed. ★ Keycard security system, Fiserv Datasafe processing, Office 365 administration, Active Directory, documentation, workflows, vendor management, ticketing systems

IT ADMINISTRATOR ★ Provide expertise in managing and maintaining information systems. ★ Use Salesforce for database administration. ★ Work with customer representatives, realtor contacts and business leaders. ★ Set up new processes. ★ Acquire data from staff in various branches to utilize in loan originations. ★ Engage in data cleaning, remaining on target and ahead of schedule. ★ Perform data transitions from other versions of Salesforce into the company version. ★ Serve as an IT SME for all departments. ★ Assist in setting up systems in other locations. ★ Engage in network connection sizing, troubleshooting, upgrades and installation coordination from 2016 to January of 2018 before moving into the IT Administrator role. ★ Served as a technical support analyst for three months in 2016. ★ Deliver vendor management. ★ Work with internet service providers, cabling technicians and contractors to perform new branch setups including 8x8 phone systems, Cisco Meraki network setup and asses any other needs to prevent a loss in production during new branch setups or existing branch migrations. ★ Added value to internal and external partnerships, promoting productive relationships. ★ Served, and occasionally still perform in the role, as a traveling technician to perform site setups and site trainings.

★ Managed daily operations for file, mail and reception at AIG. ★ Worked in the file and mailroom. ★ Coordinated third-party vendor management. ★ Supervised one direct report. ★ Achieved $20K in monthly cost savings for IT, equating to ~$250K in total for the Cleveland branch. ★ Digitalized the file system as a new tool for the Cleveland location. ★ Managed Canon service process design and improvements. ★ Completed team development and performance management. ★ Oversaw an expense budget for the region. ★ Managed asset inventory. ★ Developed training and how-to guides. ★ Engaged in procurement management. ★ Analyzed expenses and implemented cost savings. ★ Delivered expertise in technology, sourcing, budgeting, strategic planning, and expense/cost management.

LEAD TECHNICIAN (AIG, Honeywell, Wells Fargo) ★ Worked on location at AIG, Honeywell and Wells Fargo representing Ascend Computing / Dell. ★ Served as the lead at two Honeywell sites. ★ Engaged in troubleshooting and issue resolution. ★ Directed onsite technical projects for large and small clients in the Cleveland area. ★ Handled public and private accounts. ★ Delivered desktop/laptop/mobile and tablet service. ★ Worked with clients to meet internal IT demands. ★ Managed five field technicians engaged in the repair of multiple systems, including mainframe, mid-range, desktop and laptop systems. ★ Provided technical support to remote users. ★ Traveled to client locations in Northern Ohio and parts of Pennsylvania. ★ Retained accountability for 500+ users at several locations. ★ Met and exceeded service level agreements. ★ Completed several projects, including Wells Fargo email migrations, AIG refreshes, AIG Wyse terminal deployment for 100+ users at a test site, and a Honeywell deployment of new PCs to 100+ users in three locations. ★ Assisted field technicians across the country in managing the AIG account when issues could not be resolved at the technician level.