Timothy James

With over 20 years of IT leadership, I specialize in transforming complex IT environments into scalable, efficient solutions for multi-location enterprises. Currently serving as Independent IT Executive Consultant with Specialized Dental Partners (SDP), I partner with the CIO and leadership team to streamline IT operations, optimize vendor relationships, and centralize telecom expense management—driving efficiency and service excellence across 260+ locations. Previously, as Senior Director at Netrix Global (operating at VP-level responsibilities), I launched and scaled an $18M ARR UCaaS and Collaboration business unit integrating UCaaS, CCaaS, SaaS, professional services, and managed services. I grew a global team from 3 to 70+ engineers, built a 24/7 support model, and consistently drove high client satisfaction through KPI-driven service delivery. My leadership produced measurable financial results, including a gross margin increase from 62.6% to 79.2% and EBITDA growth from 21.1% to 63.9% in three years. Recognized for a collaborative and empathetic leadership style, I focus on building high-trust teams, fostering professional growth, and aligning technology strategy with business goals. Known for bridging executive vision with operational execution, I bring a proven track record in strategic IT leadership, organizational change, vendor optimization, and delivery management—delivering sustainable growth while elevating the customer and employee experience. CORE SKILLS: Strategic IT Leadership, Coaching & Mentorship, Organizational Change, Vendor & Contract Negotiation, Service Delivery Optimization, Project Lifecycle Management, SaaS/UCaaS/CCaaS, Process Improvement, Delivery Management, Customer Success, Cross-Functional Team Leadership