timothy gray

Citi has been ranked as one of the top 10 largest financial institutions in the world by Forbes. It holds over 200 million customer accounts across over 160 countries. Leading the Strategy & Insights function at Citi Australia, managing a team of highly competent Market Insights and Customer Research Managers to deliver consumer insights across different areas of the Consumer Bank to guide strategy planning - we work in partnership with the businesses to leverage research & insights to identify opportunities for growth. We work in partnership with multiple divisions including Customer Experience, Cards, Retail Banking, Wealth Management, Personal Loan, Mortgages, Citiphone, Agent Banking, Digital, Telesales and Credit Operations.

Forethought is a strategic marketing research consultancy, delivering actionable insights powered by high calibre colleagues who work with leading quantitative and qualitative research methods. The Forethought edge comes from a rigorous approach, intellectual curiosity and deep industry knowledge. We partner with clients to help them build market share and profitability. Over nearly two decades, Forethought has been a multiple award winner in brand, acquisition, retention and communications research and is at the global forefront delivering innovations in research methods which reveal the thoughts as well as the non-conscious feelings which drive consumption.