Tim Rinaldi, MBA

● Led strategic and day-to-day operations for a team of 15 staff, 26 board members, and 370+ volunteers, aligning resources to deliver high-quality services to thousands of clients annually ● Spearheaded major tech upgrades ‒ migrating all systems to the cloud, building a digital client log, and launching a cross-functional data reporting committee to drive informed decisions ● Increased service utilization and client satisfaction through operational improvements and measured experience metrics ● Forged strategic partnerships (e.g., Pennington Biomedical) to expand programming and client impact ● Oversaw major fundraising events, including Games of Acadiana, implementing tools and automation that helped double revenue from team fundraising year-over-year

● Promoted to lead Operations, Sales, and People strategy during a period of rapid national expansion; member of the Executive Team ● Streamlined client onboarding and internal systems to improve team output and customer satisfaction, contributing to Raincatcher’s inclusion on the Inc. 5000 (#376) and Inc. Best Workplaces lists ● Built performance dashboards and sales pipeline tools to monitor KPIs across the client lifecycle, improving close rates and turnaround times ● Developed online training systems and process manuals that significantly improved onboarding speed and early-stage employee success ● Rolled out company-wide software systems (Lattice, Bonusly) to institutionalize goal-setting, feedback, and performance alignment

● Managed end-to-end sales process with business owners: led valuations, created marketing materials, secured buyer interest, and guided clients through due diligence and close

- Promoted and selected by company to attend Intelligent.ly Exchange Leadership Development Program - Led a team of four sales development reps to analyze target companies and add new deals into sales pipeline by researching the companies’ strategic initiatives and preparing business cases to switch to ClickSoftware - Refined team’s quotas to better align with organization’s goals and empower individual reps by removing team-based goals - Awarded company’s MVP award for Q3 2017

- Top performer globally – achieved 130% of quota in Q4 2016, 200% in Q1 2017, and 155% in Q2 2017 - Managed strategic projects across multiple teams, working with VPs who presented my work to the CEO - Completed Force Management sales training in London while helping to coach our UK Sales Development team

- Defined manufacturing and market penetration strategy for a startup working to release an innovative hand sanitizer - Led brand strategy that enabled the startup to secure initial funding, through a $1.5M loan–created name and slogan; designed logo, label, website, and marketing materials

- Founded NPO to enable athletes to be better role models; designed logo and website; also worked full-time as a landman - Started campaign with Ryan Griffin, quarterback for the New Orleans Saints football team, to support blind children with Lighthouse Louisiana; our campaign was featured by the NFL Network, New Orleans Saints, and Tulane University

Graduated from top-ranked online MBA program with a focus in Strategic Management -- Scored 750 on GMAT (98th percentile)

See my article, "Medical School: the Ultimate Sales Training," about the impact learning from physicians and patients has had on my sales career: -- To be successful, a physician must immediately instill confidence and build rapport with a new patient -- The physician must also ask the right questions and carefully listen to the patient’s responses without leading the witness too soon -- Perhaps the doctor’s toughest task is seeing everything through the patient’s lens to be able to best help him/her

-- Finished with 3.78 GPA -- Received a full-tuition, merit-based scholarship -- recognized by university president at graduation for commitment to service with Mission Honduras -- invited by university to meet president of Honduras during his visit to New Orleans and give presentation of our work in building a health clinic to the Honduran Minister of Health