Tim Mock

* Increase client experience and education to new products * Consistent increase in YOY transactions * Work with team members to achieve set goals

Training, devoloping and peer coaching National sales staff for Manheim dealer sales representatives.

Online Manager – Manheim Texas Hobby • Increased OVE dealer sales by 95% in 2010 • Achieved an increase of IBD by 100% over financial budget • Increased overall OVE sales by 35% during 08-09 • Redirected focus to dealer sales, and customer retention, trust, and satisfaction

• Developed and implemented centralization of marketing of pre-owned vehicles • Day to day correspondence with all third party companies • Developed relationships with staff/vendors to generate additional leads and revenue while working within a set budget

• Developed budgets and action plans for the Houston and South Texas marketing regions encompassing 200+ dealerships. • Emphasized strong customer service and increased sales revenue in a team atmosphere • Achieved 35% over budget in sales and 50% over budget in operating profit in 2006 • Awarded entrance into the “million dollar club” at the 2007 Dealer Specialties National Conference

• Assisted dealerships with placement of automobiles on eBay motors using the Carad software system • Maintained contact at dealerships in order to maximize results and assure adherence to eBay community procedures

• Supervised the expansion of franchise operations in the Corpus Christi and South Texas markets (McAllen, Laredo, and Brownsville) • Coordinated sales, operations, and trained staff • Built and nurtured relationships with dealerships in order to increase customer loyalty

• Prepared department budgets and planned with managers in order to set, implement and obtain goals • Trained department managers in the areas of job efficiency, supervision and customer service