tim jones

telecommunications technician

About

Systems Technician at AT&T

Country

united states

City

alabaster

Industry

hospital & health care

Skill

telecommunications, wireless, voip, avaya, telephony, troubleshooting, avaya technologies, ip, t1, cisco technologies, unified communications, call centers, switches, ethernet, cabling, nortel meridian, sip, avaya products, voice over ip, cellular communications, computer network operations, data center, network design, nortel, vendor management, wireless networking, wan, computer hardware, customer experience, customer retention, customer satisfaction, fiber optics, ivr, tdm, voice mail, cisco systems products, wireless technologies

Experience

voice specialist

momentum telecom

2017-1 - 2018-8 · 1 yr 8 mos

telecommunications technician

uab medical west

2018-8 - Present · 8 yrs 2 mos

* Telecommunication support for UAB West Hospital. * Provide install, repair and maintenance for Avaya Ip Office. * Provide install, repair and maintenance for Nortel Meridian 1 Option 81C and Option 11 * Provide install, repair and maintenance for Nortel Norstar – key systems.

testing technician

at&t

2002-6 - 2016-12 · 14 yrs 7 mos

* Responsibilities include: * 03/2016– Present – Testing Technician with AT&T, Birmingham, AL. * Responsibilities include: * Test, adjust and or repair equipment and facilities used in providing high quality trunking in fiber circuits. * Coordinate for installation, rearrangement and discontinuance of fiber and special services. * Work closely with engineers, vendors and technicians to resolve trouble reports. * Make routine tests on equipment, facilities, fiber and special service circuits to insure a high quality of service. * Review and interpret circuit layout records or WORD documents. Review and analyze complex schematic drawings in performing work operations. * Use computer terminals associated with Operations Support Systems related to work operations. * Implement the use of Service Delivery switches, including Ciena 3900 and 5100 series. * Implement services through Central Offices through a number of C.O. devices and wiring. * The use of Excel spreadsheets and WORD documents for job aids in provisioning fiber circuits for the Ciena Network Interface Switches.

knoxville,tn

us cellular-answer wireless

1997-4 - 2001-12 · 4 yrs 9 mos

* Responsibilities include: *  Implementation and ongoing maintenance of an Edge CTI server. *  Assistance with the technological planning for call center CTI systems. *  Support of Aspect Integrated Voice Response and Nortel Meridian 1 systems. *  Support of IBM CallPath middleware for connectivity. *  Configuration and installation of Nortel Meridian 1 to Aspect IVR communications. *  Support and maintenance of GEO systems used by U.S. Cellular customer service representatives. *  Implementation and maintenance of Metaframe/telephony client solution for call center network. *  Trouble isolation and technical support including off-hours phone support.

systems technician

at&t

2002-6 - 2016-3 · 13 yrs 10 mos

* Responsibilities include: * CPE Systems Technician for Birmingham, AL. area. * Provide install, repair and maintenance for Avaya Ip Office. * Provide install, repair and maintenance for Nortel Meridian 1 Option 81C and 21E. * Provide install, repair and maintenance for Nortel Norstar – key systems. * Provide install, repair and maintenance for Nortel BCM50/400/450. * Provide install, repair and maintenance Cisco router/switch devices.