Tim Houle

Leading a team of talented scanner engineers who perform complex EUV upgrades

Project Lead for complex EUV upgrades Project Lead for Complex Service Actions in EUV Sustaining EUV Continuous Improvement Team - Reduced cycle time of complex service actions (data driven) Issue Resolution Management for EUV systems

Supporting the start-up of the EUV/NXE project focusing on wafer and reticle stages and handling. Initiate continous improvement of procedures, processes, service quality and customer relationships. Self initiated and directed training for 13 months at the factory and helped the program by writing procedures to meet the goals for the install of the first system to the field. Work with sales, marketing, manufacturing and logistics to continuously improve customer service. Use and improve processes for world-wide cooperation to share field-related issues and reduce down-time.

Responsible for the planning and coordination of Technical Support resources on current and future products. Focused on escalation management, supporting Technical Support resources and customer relationships. Part of a cross-functional team (sales, marketing, manufacturing and logistics) to continuously improve customer support.

* Install & provide training on first of a kind upgrades, FCO’s & repairs in the field. * Lead & train 1st & 2nd Engineers on complex repairs, upgrades & troubleshooting. * Monitor & track skill levels of 1st line CSE’s. * Communicate often with other 2nd line peers, the GSC, 3rd line & logistics to efficiently resolve issues with procedures, parts & tooling. * Provide knowledge transfers & training to 1st line CSE’s & Tech. Support. * Initiate many procedural changes on complex repairs in the field by using existing relationships with factory personal & the feedback link in procedures. * Participate & contribute in conference calls (SIFL, FAR) for the improvement of parts, procedures & tooling. * Support new 300mm TwinScan scanner system installs, upgrades & service escalations. * Developed a functional description manual for the start up of the 300mm TwinScan wafer stage project. * Self initiated 6 month factory training as the 300mm TwinScan wafer stage competency engineer.

* Successfully scheduled, managed and supported a 45 day marathon test. The results helped lead to a purchase order of about 10 additional systems. * Received a “High Quality of Work and Excellent Customer Service” award in April 1998. * Train & support other Field Service Engineers on repairs & upgrades & procedures. * Responsible for installing, maintaining & upgrading DUV Photolithography Stepper and Scanner Systems. * Perform maintenance and troubleshoot Cymer 4000 & 5400 series Excimer Laser systems. * Troubleshoot mechanical, electrical, optical and process related problems on i6, i7, i8, i9, i10, i11, i12, EX12, i14 & EX14 body steppers and S201, S202, & S203 body scanners.

* Responsible for providing failure, fault isolation, and corrective action reports to the customer. * Conducted functional testing and failure analysis on electrical & electro-mechanical components. * Provided Reliability/Failure Analysis Engineering support on the LANTIRN, F/A-18, and Dark Star Laser Rangefinder/Designator programs. Maintained a "Secret" security clearance. * Lead Failure Review Board (FRB) meetings to evaluate failures on returned products and direct the troubleshooting and repair process. * Completed a MTBF prediction using the Parts Count Method for a new program. * Analytical Skills - SEM/EDS (including elemental dot mapping), FTIR spectroscopy, static X-ray, Nomarski microscopy, various electronic test equipment and video/photo-documentation. * Maintained a failure database and provided failure trend analysis charts for production and return units.