Tillie Minnaar Oosthuizen

1) All Customer Issues: • Wholesaler customer purchase budgets • Budget discussions / reviews / presentations • Customer discount matrix • Customer specific quotations / follow up • Product campaigns (regional / customer specific) • Management of Key Account Manager promo funds • Market sales training presentations • Customer events • Competitor analysis / benchmarking 2) Customer Administration: • Correspondence of communication / follow up • Facilitation of customer problem solutions / customer support 3) Sales Issues: • Market visitation, representation, visibility (planned and structured) • Selling business development, turnover development (hard selling) – deal making • Information support, market feedback, contact reports, minutes, open point lists, etc • Customer care management (CRM) data updates • Driving and follow through of agreed actions and tasks by deadline • Proactive identification of potential growth areas • Customer overreach 4) Product Promotion and POS Material (National): • Order and distribution of catalogues and brochures • Follow up on brand advertising • Drive national sales promotions in market • Handling of marketing sales promotion material • Product launch communication 5) Customer Order Management: • Follow up of important orders • Follow up on goods return handling • Follow up on important orders, credits, stop supply and debtors 6) General Responsibilities and Projects: • Proxy for National Sales Manager • Staff responsibilities – basic employee management processes (disciplinary as well as operational) • Managing Sales Dept related projects, e.g. Trade discounts, Promo fund, Customer allocations, etc. • Annual Accruels, Capex, Asset and Customer Relationship Management • Key Performance Area Management • Special price calculator

Senior Contract Buyer Dealt with all mine contracts and ordered all mining requirements according to requirements Maintained / managed contracts with suppliers and JCI Head Office