tiffany vu

* Public Company * 10,001+ employees * RRGB * Restaurants industry

* Establishes FMLA claims * tracks and codes documentation in accordance with internal workflow processes. * Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations. * Identifies action plan * determines benefits due * and makes timely case decisions based on service expectations as established by the client. * Communicates decisions and on-going expectations with claimants and clients. * Maintains professional client relationships. * Other activities/projects as assigned including the preparation and distribution of computer reports.

* SIP Certified * Attendance and completion of designated classroom claims professional training program. * Performs on-the-job training activities including: * a. Adjusting medical only and lost-time workers compensation claims under close supervision. * b. Adjusting low and mid-level liability and/or physical damage claims under close supervision. * c. Processing disability claims of disability duration under close supervision. * d. Documenting claims files and properly coding claim activity. * e. Communicating claim action/processing with claimant and client. * f. Supporting other claims examiners and claims supervisors with larger or more complex claims as assigned. * Achievements: Employee of the Quarter for September 2014 and Employee of the Year 2014