tiffany marshall

inside sales support

About

Supporting Corporate Values through People and Processes A multi-disciplined, solutions-focused support professional. Skilled in building cooperative working relationships, driving productivity, supporting management initiatives, and motivating others to continuously deliver superior performance results to better themselves and the company.

Country

united states

City

orlando

Industry

logistics and supply chain

Skill

customer service, leadership, microsoft office, employee relations, process improvement, training, team building, outlook, management, project management, office administration, interpersonal communication, public speaking, call centers, microsoft excel, sales, software documentation, vendor management, hris, customer relationship management, negotiation

Experience

inside sales support

sesco lighting, inc.

sales support analyst

apl

2015-10 - 2018-6 · 2 yrs 9 mos

billing specialist

arise virtual solutions inc.

2018-10 - Present · 8 yrs

program director

ata martial arts

2013-1 - 2015-8 · 2 yrs 8 mos

* Perform administrative duties (answer phones, schedule appointments, assist with special projects, promote events, keep inventory records, copy/scan/fax/print documents) * Qualify students for programs & performance evaluations * Organize workload to comply with deadlines and priorities * ability to work independently to complete routine and non-routine department functions * Greet clients & answer questions * Receiving and distributing communications * prepare invoices * Confirming scheduled appointments * follow up with potential clients via email, phone, and Facebook * Manage client database * process payments (cash, credit cards, checks & electronic checks) * reconcile delinquent accounts * batch end of day financial reports * Generate forms, reports, flyers, advertisements and other various correspondence through word processing, excel and publisher programs * Meet and/or exceed monthly sales goal * Manages Web communications thru various media sources (i.e. Facebook, Twitter, etc.) * Maintain high level of client confidentiality

sales support analyst and trainer

comcast

2005-1 - 2009-12 · 5 yrs

customer care representative

arise virtual solutions inc.

2010-1 - 2012-12 · 3 yrs

* Handle incoming calls and chats, locating and booking locations based on customer’s needs * Achieve and/or exceed client’s satisfaction expectations * Upsell products and services; process payments * Provide full solution for guests based on their needs by asking probing questions and overcoming objections via chat and phone * Maintain high level of client confidentiality * Arrange travel itinerary for clients * Have a working knowledge of client’s products and services