tiffany brooks

operations director, national learning and professional development

About

I am a PMP certified IT Program Manager / Project Manager and Application Analyst. My project management experience spans the deployment and integration of infrastructure solutions, network upgrades, data center / office moves, and software implementations (both on-premises and cloud) including CRM, ERP, ECM, and ITSM solutions.

Country

united states

City

minneapolis

Industry

information technology and services

Skill

learning management, addie, blended learning, accounting, succession planning, instructional design, auditing, onboarding, performance management, organizational effectiveness, talent management, employee benefits, human resources, deferred compensation, employee relations, organizational development, training, leadership development, talent acquisition, change management, management, project management, requirements analysis, business analysis, sdlc, business process improvement, itil, requirements gathering, enterprise software, crm, vendor management, telecommunications, project portfolio management, system testing, software development life cycle, system configuration, customer support, visio, business requirements, sharepoint, business process re engineering, software project management, clarity, business process, it strategy, integration, software documentation, pmp, disaster recovery, customer relationship management, pmo, project delivery, agile project management, ms project, it management, resource management

Experience

crm consultant and contractor

kforce inc

2002-4 - 2002-12 · 9 mos

* Public Company * 1001-5000 employees * KFRC * Staffing and Recruiting industry

senior technical project manager, merger and acquisition integration services

unitedhealth group

2017-1 - Present · 9 yrs 9 mos

Managing and coordinating IT integration activities for the UnitedHealth/OptumRX acquisitions.

operations director, national learning and professional development

rsm us llp

2015-6 - Present · 11 yrs 4 mos

it program manager

dst systems

2011-7 - 2014-7 · 3 yrs 1 mo

* Public Company * 10,001+ employees * DST * Financial Services industry

crm consultant

businessedge solutions

2000-1 - 2001-1 · 1 yr 1 mo

* Privately Held * 501-1000 employees * Information Technology and Services industry

project manager and application analyst

dst systems

2003-2 - 2011-7 · 8 yrs 6 mos

* HiAffinity Software Implementations * Project Lead for HiAffinity billing software implementations for internal organizations, subsidiaries, and joint ventures of parent company. * BMC Service Desk Express Suite Implementations * Project Lead and application analyst for BMC Service Desk Express Suite implementations for internal organizations, subsidiaries, and joint ventures of parent company.