Tiffani Creutzer

●Main POC for client group questions/situations concerning employee benefits, payroll, company policies, onboarding & training, performance, workers compensation, unemployment, and other HR related areas ● Advise employees and managers of company policies in relation to employee performance and position overview expectations ● Schedule and hold leave meetings to inform employee of employment laws and company leave policies they may be eligible for including but not limited to FMLA, ADA, FLSA, state/county labor laws and EEO compliance ● Prepare leave paperwork for employees as necessary and enter tracking in HRIS system ● Support HR Supervisor and HR Business Partner with investigating complaints and performance concerns ● Update, log, and track HR information including, but not limited to employee relations, leave administration, terminations, employment agreements, and compliance ● Partner with local payroll on situations involving paid/unpaid leave, severance/release agreements and timekeeping errors ● Offboard employees by reviewing transitional information and discuss exit interview questionnaire responses; share feedback with HR leadership and employee management ● Submit and approve HRIS transactions involving terminations, transfers, promotions, salary increases, bonus approvals, management/direct report changes, absence records, leave statuses, etc ● Generate reports for internal audits of HR functional areas and practices such as FCC EEO compliance, FLSA matters, location headcounts, leave status’, terminations, and compensation planning, etc ● Responsible for providing information and supporting documentation for quarterly internal audit on meeting hiring and onboarding requirements; provide solutions for missing components to prevent future occurrences ● Complete corporate employee unemployment claims from the Department of Labor ● Conduct workers’ compensation intake with injured employee and submit claim information through Workers’ Compensation vendor

Review all termination forms to ensure proper documentation in regards to termination reasons and rehire status Communicate with exiting employees in person or virtually to obtain information about reasons for leaving and how the organization can improve in the future; distribute all exit interviews to executive leadership Utilize Excel to record exit interview statistics and analyze turnover data Complete unemployment claims received from the Department of Labor and investigate potential fraudulent claims Collaborate with Employee Relations team and internal counsel to ensure all parties have necessary documentation, and coordinate requested interviews with involved staff Support Employee Relations team with internal investigations; involves obtaining initial complaints and serving as a witness when communicating with employees under investigation Serves as point of contact to all employees for questions about company policies Develop and enforces COVID and flu vaccine policies, and communicates with managers about non-compliant employees Facilitates tuition reimbursement process by reviewing employee requests for eligibility, and communicate with employee and Accounts Payable department about reimbursement status Support HRIS with new hire data entry and updating employee personal records Assists with miscellaneous Human Capital projects

Coordinated the onboarding process for all new employees—including preparation and collection of onboarding documents, new hire packets, and identification for I-9 forms Fingerprinted all employees, interns, volunteers and PA’s and ensure compliance by retrieving fingerprint results from DCPS website, tracking results, and informing the respective recruiter of any criminal background history Assisted all visitors at the front desk and handle all requests both in person and over the phone Received and completed employment verifications in a timely manner Ensured all employees are cleared before Welcome Day and notify recruitment team the morning before Welcome Day with any paperwork that is outstanding Created and maintained files for school employees in the school compliance drive Completed, assembled, and filed all new hire and background folders for employees, interns, and volunteers Notarized documents both in office and on units for employees and patients Assisted all members of the Human Resources department with projects and work from home needs Served as Human Resources department representative on Brand Ambassador Team

● Responsible for maintaining inventory of all office supply—including placing orders, appropriately organizing and accounting for all inventory ● Initiation and execution of onboarding process’ for new hires including creation and maintenance of all employee swag bags, activation of new hire keycards, and preparation of new hire desk ● Establish relationships and correspondence with hiring managers regarding day of interview coordination, greet interviewees, welcome visitors, and field deliveries at front desk ● Successfully developed and implemented new check processing SOP ● Assist with the development and coordination of various departmental events—including happy hours, philanthropy work, team bonding events, lunch catering, etc. ● Sort, process and place all customer check orders ● Pull, compile, sort and submit monthly expense reports ● Monitor customer service inbox and resolve requests ● Sort and process requests for all incoming mail addressed to Agora Financial ● Coordinate and serve as POC for the building as it may pertain to the office space—including maintenance needs, coordination of cleaning services for the facility and scheduling visitors

Sales Associate to Assistant Manager ● Supervise, mentor and manage sales associates while on their shift and resolve any work or personnel conflicts ● Orient, train, and develop new hires ● Resolve customer disputes to find equitable solutions ● Answer customer inquiries, questions, customize orders, shipping, ordering of products, and other related services ● Demonstrate exceptional customer service relations and leadership skills ● Provide product knowledge and recommendations to customers ● Assist in loss prevention

3.0 GPA Relevant Coursework: Fundamentals of Communication, Introduction to Interviewing Techniques, Social Psychology, Personality Psychology, Human Relations