Tien Le

• Manage daily operations for data centers (SV10). • Manage employee's schedules and approve employee's PTO requests. • Assign work to IBX Technicians and supervise work quality. • Manage multiple projects and make sure that they will be completed in a timely manner. • Perform preventative maintenance to IBX equipment to prevent outages based on Maximo orders. • Work with vendors on installation projects and make sure that work requested is what customer has requested. • Work with cross function department to make sure issues are resolved. • Provide Quarterly Safety Training (Role: Site Safety Lead) and Supplemental Training to IBX Technicians. • Perform annual re-calibration on test equipment by contacting vendors and scheduling them to be processed. • Volunteered on multiple pilots. • Responsible for yearly budget planning while being financially responsible.

• Managed daily operations for two data centers (SV3 and SV13). SV13 Decommissioned 06/2023. • Managed employee's schedules and approved employee's PTO requests. • Assigned work to IBX Technicians and supervised work quality. • Managed multiple projects and made sure that they were completed in a timely manner. • Performed preventative maintenance to IBX equipment to prevent outages based on Maximo orders. • Worked with vendors on installation projects and made sure that work requested is what customer requested. • Worked with cross function department to make sure issues are resolved. • Provided Quarterly Safety Training (Role: Site Safety Lead) and Supplemental Training to IBX Technicians. • Performed annual calibration on test equipment by contacting vendors and scheduling them to be processed. • Volunteered on multiple pilots. • Responsible for yearly budget planning while being financially responsible.

• Managed employee's schedules. • Assisted management with coordinating timelines for negotiated and expedited orders. • Verified cage drawings (Visio) and came up solutions on problems that may arise. • Worked with cross function departments to come up with solutions and provide feedback. • Managed daily work for IBX Technicians by priority of deadlines. • Provided quality inspection of all work completed before releasing to customers. • Provided training to IBX Technicians when new procedures and products are rolled out.

• Installation, termination, and certification of copper cross connect cables with both male and female connectors (CAT3, CAT5, CAT6, and Coax). • Installation, termination, and certification of fiber cross connect cables (Single-mode and multi-mode (62.5/50 micron) fiber via Mechanical Unicam (SC, LC, ST, FC connectors), Puck and Polish (SC and LC), and Fusion Splice (SC and LC) (Fitel and Sumitomo). • Conducted cable certification with Fluke DTX5000/DSX Cable Analyzer. • Site to Site Layer 2 Testing via JDSU T-BERD 5800 and Digital Lightwave NIC+. • Troubleshoot Layer 1 connectivity issues with test sets. Fiber: Visual Fault Locators (AFL Noyes HiLite 650nm), Power Meters (AFL OPM5-4D), and traffic detectors (AFL OFI-BIPM). Copper: Fluke Network Mapper. • Carrier circuit testing and maintenance. • Installation of data center hardware such as cabinets (raised floor and concrete slab), relay racks (CPI), shelves, patch panels (Panduit), cable trays (Copper whalebone, copper ladder rack (CPI), fiber tray (CommScope and ADC), and AC and DC tray), and various configurations of wire managers (Vertical and horizontal). • Installation (physical and basic network configurations) and troubleshooting of network devices. • Installation and programming of security devices such as analog/IP cameras, biometric readers (BMR), door contacts, REX. • Knowledge and experience with ticketing system (Oracle, Siebel, and Remedy). • Knowledge and experience with AMAG Symmetry security system and CompleteView camera system. • Cable management (Dressing via Velcro and labeling with various Brady printers). • Remote hands services.

• Managed employee's schedules. • Assisted management with coordinating timelines for negotiated and expedited orders. • Verified cage drawings (Visio) and came up solutions on problems that may arise. • Worked with cross function departments to come up with solutions and provide feedback. • Managed daily work for IBX Technicians by priority of deadlines. • Provided quality inspection of all work completed before releasing to customers. • Provided training to IBX Technicians when new procedures and products are rolled out.

• Installation, termination, and certification of copper cross connect cables with both male and female connectors (CAT3, CAT5, CAT6, and Coax). • Installation, termination, and certification of fiber cross connect cables (Single-mode and multi-mode (62.5/50 micron) fiber via Mechanical Unicam (SC, LC, ST, FC connectors), Puck and Polish (SC and LC), and Fusion Splice (SC and LC) (Fitel and Sumitomo). • Conducted cable certification with Fluke DTX5000/DSX Cable Analyzer. • Site to Site Layer 2 Testing via JDSU T-BERD 5800 and Digital Lightwave NIC+. • Troubleshoot Layer 1 connectivity issues with test sets. Fiber: Visual Fault Locators (AFL Noyes HiLite 650nm), Power Meters (AFL OPM5-4D), and traffic detectors (AFL OFI-BIPM). Copper: Fluke Network Mapper. • Carrier circuit testing and maintenance. • Installation of data center hardware such as cabinets (raised floor and concrete slab), relay racks (CPI), shelves, patch panels (Panduit), cable trays (Copper whalebone, copper ladder rack (CPI), fiber tray (CommScope and ADC), and AC and DC tray), and various configurations of wire managers (Vertical and horizontal). • Installation (physical and basic network configurations) and troubleshooting of network devices. • Installation and programming of security devices such as analog/IP cameras, biometric readers (BMR), door contacts, REX. • Knowledge and experience with ticketing system (Oracle, Siebel, and Remedy). • Knowledge and experience with AMAG Symmetry security system and CompleteView camera system. • Cable management (Dressing via Velcro and labeling with various Brady printers). • Remote hands services.