Tiana Solano

Operations Manager @ Allegro MedSpa

About

As an Operations Manager at Allegro MedSpa, I lead a high-performing team dedicated to delivering exceptional patient care while achieving revenue goals. With over 10 years of experience in the Aesthetic Healthcare industry and 15 years in Customer Service, I bring a wealth of knowledge and a commitment to excellence. I am certified in Basic Life Support (BLS) by the ACLS Certification Institute and possess core competencies in operations management, patient care, communication, team building, and project management. Passionate about the health and aesthetics field, I continuously strive to enhance the patient experience and build lasting relationships. I am skilled in staff training, strategic engagement with C-level executives, and fostering collaboration to drive business success. My goal is to make a meaningful impact on those I serve and to contribute to the continued growth and success of Allegro MedSpa.

Country

United States

City

Santa Rosa

Industry

Medical Practice

Skill

Customer Service Management, Client Services, Customer Loyalty, Supervisory Skills, Inventory Management, Customer Service, Customer Experience, Microsoft Word, Microsoft PowerPoint, Patient Education, Patient Scheduling, Patient Communications, Phone Etiquette, Professional Phone Skills, Team Leadership, Sales, Team Building, Management, Recruiting, Team Management

Experience

Operations Manager

Allegro MedSpa

2019-8 - Present · 7 yrs 2 mos

Santa Rosa, California, United States

• Maximize organizational business performance by simplifying, sharpening, and supporting organizational rhythms to meet revenue targets. Lead a high-functioning team that focuses on executive communications, customer and patient engagements, training, people and culture initiatives, the rhythm of the business, and operational excellence. • Provide ongoing product/treatment training to junior staff by having in-depth industry knowledge, understanding of the company landscape, and a drive for improving the overall patient service experience. • Builds sustainable relationships and trust with patients through open and interactive communication and provide accurate and valid information using the right methods.

Lead Patient Care Coordinator

ARTEMEDICA

2013-8 - 2019-7 · 6 yrs

Santa Rosa, California, United States

• Scheduled and coordinated over 100 surgical procedures since 2015. • Drove patient reward redemptions from $39,000 in redemptions to $157,000 in less than one year. • Managed 12 direct reports while the office manager was on medical leave; Promoted continuous change, championed broader thinking, and created a transparent environment to ensure open communication and clear expectations. • Improved practice skin care sales from skin care brand Alastin to becoming one of the top ten accounts in the US. • Engaged regularly with C-level internal and partner executives to elicit feedback, deliver strategic intent, and ensure alignment across the organizations.

Supervisor

Massage Envy

2012-5 - 2013-8 · 1 yr 4 mos

• Used value-based, “team selling approach”, and strategic selling tactics to increase awareness and sell-through. • Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development critically. • Teamed up with coworkers to ensure proper customer service and consistently demonstrated a customer first mindset, successfully cultivating lasting client relations, and driving brand loyalty. • Followed all company communication procedures, guidelines and policies and went the extra mile to engage with customers and resolve their issues. • Identified and solidified new business opportunities that increased membership and skin care sales by 30%-40% in less than a year.