TIAN TIAN YAN

Operation Management Assistant

About

With a Bachelor of Arts in Psychology from California State University, Northridge, I currently excel as an Operation Management Assistant at S.F EXPRESS CORPORATION. My core competencies lie in logistics quality management, export management, and addressing operational challenges. My tenure at S.F EXPRESS has honed my skills in monitoring import and export exception data and enhancing service quality in the New York Region. Previously, as Product Manager at Zhejiang Biosan Biochemical Technologies, my role encompassed product planning and interfacing with cross-functional teams to streamline project lifecycles. The skills I've cultivated, particularly in digital product design and UX design with Unreal Engine, have been pivotal in advancing medical research programs and boosting brand value. My drive to innovate and commitment to operational excellence are aligned with organizational values, and I'm passionate about bringing diverse perspectives to enrich our collective efforts in the logistics and biotech industries.

Country

United States

City

Queens

Industry

Transportation/Trucking/Railroad

Skill

Unreal Engine, Digital Product Design , UX DESIGN

Experience

Operation Management Assistant

S.F EXPRESS CORPORATION

2021-3 - Present · 5 yrs 7 mos

美国纽约

Import and Export Exception Data Monitoring and Operations Quality Management – New York Region ● Coordinated with the company's overall logistics quality management system to align with different client and project requirements, closely monitoring operational performance at each stage to enhance overall service quality. ● Export Management: Monitored and addressed abnormal flight situations, including unflown flights, cargo pullbacks, data gaps, and lack of updates in major logistics networks. Verified situations, provided feedback, and rectified data discrepancies. Managed shipping exceptions such as customs clearance issues, promptly informing key clients and offering detailed explanations. ● Import Management: Tracked and resolved exceptions arising from last-mile handovers and agent transfers, including lost, missing, and damaged items. Escalated issues to delivery agents like UPS, SAIA, and ONTRAC to ensure timely problem resolution. ● Service Warehouse Billing and Quality Monitoring: Issued monthly or quarterly invoices for outsourced service warehouses, maintaining oversight of billing accuracy and service quality. Monitored and documented the quality of outsourced warehouse services, focusing on metrics such as loss and damage rates to continually assess and improve standards.

Product Manager

Zhejiang Biosan Biochemical Technologies Co., Ltd

2016-5 - 2019-1 · 2 yrs 9 mos

中国浙江省杭州

Zhejiang Biosan Biochemical Technologies Co., Ltd. – Hangzhou, China - Plan product type and production direction, maintain development process to ensure launch - Responsible for coordina5on with product development team and project manager to establish project life cycle. - Provided inter-department research and reporting of product value and functionality. - Performed onsite hospital and laboratory field visits, inves5ga5ng product user experience. - Designed innovative products, helped advance medical research programs, and improved company brand value. - Provided Human Resources supportive input to create guidelines to improve project work efficiency. PROJECTS 1: Design and launched 3 versions of “Bean Cloud Genetic Health Consulting PlaWorm”. Including PC&Mobile user. Building new payment channel to extend our business opportunity. 2: Design and launched 3 versions of the “China Relief Foundation Background System”. 3: Design and plan the “Cold Chain Logistics System”, including the back-end management system and the mobile terminal system