Tiago Melo

TOTVS Artificial Intelligence Tribe Leadership, working at the convergence of Product Strategy, Engineering, and Innovation. Responsible for guiding the long-term vision and roadmap of Protheus Insights, transforming cutting-edge technologies (LLMs, RAGs, and Agents) into solutions that generate direct value for the ERP ecosystem and customers. Key Deliverables & Responsibilities: Strategic Product Support: Defining the vision, roadmap, and OKRs for Protheus Insights, focusing on strategic and operational optimization of the ERP via AI. Multidisciplinary Leadership: Direct management of Engineering, Data Science, Development, Customer Success, and UX teams, promoting talent development and ensuring high-performance deliverables via Scrum/Kanban. Excellence in AI Engineering & MLOps: Implementation of MLOps practices, integration of RAGs, and LLM architectures aligned with scalability and reduced time-to-market. Innovation and Discovery Cycle: Leading the end-to-end process, from conception and product discovery to the delivery of MVPs and global product scaling. Data-Driven Culture: Critical monitoring of adoption metrics, ROI of AI initiatives, and agile performance for continuous roadmap refinement.

Technology Leadership focused on Systems Architecture, Data Governance, and Infrastructure Optimization for the business. My role ensured technological sustainability and evolution, preparing the foundation for future data and analytics initiatives. Key Deliverables & Responsibilities: Team Management and Data Engineering: Leadership of a multidisciplinary team of 18 professionals, including Database Administration (DBA), development, support, and security specialists. Monitoring and Observability (Data & Infrastructure): Management and integration of platforms such as Dynatrace, Grafana, and Zabbix, establishing performance visibility and proactivity in data pipelines. Architecture Migration (Cloud Data Foundation): Leadership in migrating on-premises data centers to a multi-cloud environment (Azure), ensuring scalability and high availability (DRP). Automation and Scalability (DevOps): Implementation of DevOps practices to expedite system releases and ensure data integrity in continuous delivery. Governance and Security: Structuring based on ISO 27001, LGPD, and NIST, protecting the organization's data assets.

Leadership in IT Service Management (ITSM) focused on high availability and performance of critical platforms for e-commerce and logistics operations, using ITIL best practices. Key Deliverables & Responsibilities: Critical Service Management: Management of strategic platforms, including ERP Protheus and Fluig, ensuring SLAs for major clients such as Amazon, Mercado Livre, and Magalu. Operational Leadership and Risk Mitigation: Management of a team of 10 professionals focused on proactive support and mitigation of operational risks. Operational Excellence and Observability: Implementation of the Center of Excellence (CoE) using Dynatrace for response time optimization and continuous monitoring. IT Governance (CAB): Participation in the Change Advisory Board, leading continuous process improvement initiatives following the ITIL framework. Business Process Optimization: Conducting operational immersions to map and implement improvements in logistics processes (Supply Chain).

Strategic IT Management, reporting directly to the CEO, focusing on Business Strategy alignment, Regulatory Compliance, and operational excellence. Responsible for Infrastructure, Systems, and Information Security. Key Deliverables & Responsibilities: Executive Management and Planning: Direct interaction with the C-Level in strategic alignment, leading financial planning (CAPEX/OPEX) and audit supervision. Regulatory Compliance (Pharma & Logistics): Leadership in the implementation of drug serialization and electronic package insert solutions, ensuring mandatory ANVISA compliance. Systems Innovation: Implementation of innovative solutions and automation of supply chain processes for WMS and Logistics. Systems Architecture and Support: Complete mapping of Business Processes and system integrations, ensuring the continuity of ERPs (Protheus), TMS, and WMS Logix. Security and Redundancy: Strengthening security through compliance with the LGPD (Brazilian General Data Protection Law) and implementing operational redundancies to protect assets.

Coordination of the Systems and Integrations area, focusing on the migration and optimization of the Protheus ERP system and the development of Business Intelligence. Strategic role as a bridge between the Logistics, Finance, and IT areas, ensuring operational efficiency and compliance. Main Deliverables & Responsibilities: Strategic ERP Migration: Leadership in the complete migration from the JD Edwards (Oracle) system to the Protheus ERP (TOTVS), managing Change Management processes. BI and Systems Integration: Coordination of the integration of Protheus with support platforms (Fluig, GeoSales) and Power BI tools to optimize decision-making. Unit Expansion (IT Setup): Leadership in the implementation of the new unit in Santa Catarina (SC), including infrastructure, systems, and operations. Governance and Compliance: Implementation of systemic changes in response to the LGPD (Brazilian General Data Protection Law), mitigating risks and reinforcing information security. Logistics and Accounting Optimization: Implementing system improvements to enhance inventory accuracy and revitalize financial processes.

IT Leadership and Strategic Project Management, focusing on operational optimization of the Protheus ERP system and integration with logistics and e-commerce ecosystems. Direct involvement in Accounting/Tax Governance and Cost Reduction. Key Deliverables & Responsibilities: Critical Project Management: Leadership in Protheus version migration, implementation of Senior WMS, and integration with e-commerce platforms (VTEX) and EDI (NeoGrid). Tax and Accounting Efficiency: Revitalization of the ERP's Accounting and Tax modules, ensuring compliance and reducing operational costs. Supplier Management: Responsible for the strategic management of IT contracts, ensuring alignment of external deliverables with quality objectives. Business Process Engineering (BPMN): Mapping and reorganization of business processes using "AS IS" and "TO BE" methodologies for productivity gains. Team Leadership: Direct management of employees focused on the maintenance and continuous improvement of the ERP system and its integrations.

Role as Technical/Functional Specialist in ERP Protheus, being the main point of contact with TOTVS. Focus on ensuring high environment performance, tax compliance, and the development of strategic customizations. Main Deliverables & Responsibilities: ERP Scalability: Responsible for the stability of a robust environment (500 simultaneous connections), managing load balancing and server performance. Development and Maintenance (ADVPL): Development of complex customizations for BackOffice (Payroll, Time and Attendance) and Logistics (Freight Management). Tax Compliance: Ensuring adherence to complex obligations (eSocial, DIRF, SPED Accounting/Tax, PIS-COFINS). Database Administration: Management of SQL Server, monitoring resource consumption and ensuring data integrity. Code Governance: Documentation and version control (Tortoise Hg) of changes in ADVPL, promoting traceability.

Business Consulting and Analysis focused on the implementation and integration of the Protheus ERP system in diverse client environments. Technical and functional expertise to ensure the system's adaptation to business processes. Key Deliverables & Responsibilities: Functional and Architectural Specialist: In-depth knowledge of core administrative modules (Fixed Assets, Purchasing, Inventory, Tax, Billing, Finance, and Accounting). Implementation Cycle: Active participation in over 30 implementation projects, leading requirements gathering, homologations, and Go-Live. Technical Development: Application of expertise in ADVPL and SQL Server to develop customizations aligned with specific needs. Training and Adoption: Conducting training for users and key users, ensuring governance of the new environment.

Level 1 and 2 Support and Incident Management in a highly complex corporate environment. Focus on operational continuity for large clients through agile technical support. Key Deliverables & Responsibilities: Incident Management: Multiplatform support (Mainframe, Windows, Office) ensuring agility in problem resolution. Focus on Corporate Clients: Guaranteeing efficient support to minimize downtime and increase end-user satisfaction. Continuous Improvement: Documentation of incidents and creation of preventive solutions for the IT knowledge base.

Internship focused on technical support and maintenance of the institution's network and systems infrastructure. Main Deliverables & Responsibilities: Infrastructure and Network Support: Active Directory (AD) management, TCP/IP configuration, and network asset maintenance. Asset Management: Hardware assembly and maintenance, and implementation of essential software. Customer Service and Training: Answering questions for employees and faculty, promoting the efficient use of technology.

Master the main Artificial Intelligence tools to drive business, identifying opportunities, planning and executing projects, defining data and governance strategies, in addition to implementing and continually improving AI solutions.

Themes developed: - Ambidexterity in the creation process: innovation and technology. - Corporate culture as a lever for success. - Efficient communication for time management. - Project and financial management. - People management and business strategy. - Corporate governance. - Risk management, innovation and data driven. - Management of multifunctional and diverse teams. - Emotional intelligence and conflict management. - Digital transformation innovation. - Leadership in the era of artificial intelligence. - Agile methodologies in practice. - Negotiation with the Harvard model. - Smart productivity. - Strategic project planning. - Rapport techniques for negotiation and influence.

Exchange held in Montréal - Canada. Objective: Improve English.

This MBA addresses the creation of unique solutions that increase productivity and efficiency, raising quality, reducing risks and optimizing costs, mastering business concepts, applications, architectural standards, governance processes and behavioral qualities.