Tiago Geraldes

- Strategic Project Leadership: Overseeing a global portfolio of IT initiatives spanning cybersecurity, infrastructure, and managed services, ensuring alignment with client objectives and organizational strategy. - Executive Stakeholder Management: Serving as the senior point of contact for clients and partners, driving governance, managing expectations, and ensuring value delivery at every stage of the project lifecycle. - Program & Governance Excellence: Establishing and maintaining project governance frameworks, executive dashboards, and risk registers using MS Project, and Excel to provide clear visibility for leadership. - Cross-Functional Delivery Oversight: Directing multidisciplinary teams across security, networking, and support functions, leveraging ConnectWise, MS Teams, and SharePoint to coordinate execution and mitigate risks. - Operational Improvement: Championing process standardization, documentation best practices, and performance metrics to improve delivery efficiency and organizational maturity.

- Retail Optimization Delivery: Implemented pricing, forecasting, and stock optimization solutions across LATAM using the Profimetrics platform. - Project Planning & Execution: Managed full project timelines in Smartsheet, ensuring delivery milestones were met through close coordination with technical teams. - Client Engagement & Communication: Acted as the main client interface, translating business needs into actionable plans and managing stakeholder expectations. - Cross-Functional Collaboration: Worked closely with product, QA, and development teams to troubleshoot issues and prioritize value-driven enhancements.

- Project Management & Product Ownership: Leading IT projects for SPMS (Serviços Partilhados do Ministério da Saúde), overseeing the development of the PEM platform, used by doctors across Portugal for prescription management. - Cross-Functional Collaboration: Collaborate closely with internal and external stakeholders, including QA, functional analysts, and development teams, to gather requirements and define technical specifications. - Agile Project Delivery: Utilize Jira and Confluence to manage backlogs, track issues, and optimize Agile processes, ensuring timely project delivery and alignment with business objectives. - Technical Oversight & Strategy: Drive the strategic direction of the PEM platform by prioritizing enhancements and managing feature development to meet user needs and regulatory requirements.

- Cloud Migration Leadership: Led the end-to-end migration of key business applications and databases to AWS Cloud, enhancing system performance, scalability, and security. - Cross-Departmental Integration: Managed API integrations between Greenhouse, SAP, and other internal systems, streamlining workflows and automating data synchronization. - Cybersecurity and Compliance: Directed cybersecurity upgrades for legacy systems, implementing modern encryption and access control to ensure compliance with industry standards. - Agile & Data-Driven Project Management: Facilitated Agile adoption using Jira and Confluence, while utilizing Tableau and Power BI for data-driven decision-making and project tracking.

- Project Management in Digital Transformation: Led projects focused on digital marketing and e-commerce strategies, modernizing company platforms and enhancing online presence. - Agile Methodology Implementation: Introduced Agile frameworks using Jira, optimizing project workflows and improving cross-functional team collaboration. - Stakeholder Coordination: Managed cross-departmental initiatives, ensuring alignment of marketing and technical strategies to support overall business goals.