Tiago Da Silva

• Spearheaded the coordination and expansion of a broad national account portfolio across the North and South Eastern US, significantly boosting market penetration and client acquisition. • Cultivated and maintained strategic partnerships with elite corporate leaders across a spectrum of accounts, driving impactful business relationships and fostering a culture of collaboration. • Advanced brand and product recognition through innovative educational strategies, significantly enhancing customer engagement and brand loyalty. • Pioneered the digital transformation of traditional in-person educational programs to remote platforms, ensuring continuity and adaptability in critical periods. • Excelled in corporate outreach, navigating both physical and virtual tradeshows with finesse, thereby amplifying brand presence and networking reach. • Utilized Zoho CRM for meticulous relationship management, ensuring streamlined and effective client interaction and data tracking.

• Delivered outstanding customer satisfaction, consistently exceeding service standards in both in-home and retail settings. • Tailored and presented bespoke system designs and sales solutions, demonstrating an in-depth understanding of client needs and high-end electronic products. • Established a robust network with Designers, Builders, Architects, and local Best Buy stores, enriching business through mutually beneficial partnerships. • Orchestrated and integrated comprehensive partnership programs, harmonizing sales, education, and customer engagement for an all-encompassing stakeholder experience. • Honored with the prestigious Magnolia 2017 President's Club award, in recognition of exemplary sales achievement and unwavering commitment to service excellence.

• Expertly managed server and network configurations, ensuring all systems were optimized, secure, and compliant with industry standards. • Led diverse project management initiatives, encompassing all phases from strategic planning to execution, emphasizing efficiency and effectiveness. • Maintained constant and clear communication with team members, ensuring all project facets were transparent and aligned with organizational goals. • Upheld rigorous data protection and privacy standards, safeguarding company and client information with utmost diligence. • Conducted comprehensive IT training for various teams, elevating organizational competency and understanding in essential IT practices and principles.