Tiago Silveira

Field Service Manager @ Siemens Energy

About

Solid background in Operations, Project Management, Field Service and Energy & Service businesses, with over 10 years of experience. Embracing technology, innovation and leveraging people strengths, I’ve being able to deliver high value services and solutions to customers aligned with business strategies and goals. I’m resulted oriented, believe in the power of data and information for decision making and have a strong belief that a diverse team is a must for high performance. I work with passion and need to always have a purpose on what I’m pursuing, creating a consistent environment regarding what I “do” and what I “say”. I like to see myself as a “Level 5 Leader” (concept created by Jim Collins in the book Good to Great).

Country

United States

City

Miami

Industry

Oil & Energy

Skill

Operational Execution, Gestão operacional, Desempenho financeiro, Estratégia, Gestão de lucros e perdas, Estratégia operacional, Apresentação para clientes, Engineering physics, Engenharia, Planilha eletrônica, Análise quantitativa, Apresentações, Finanças, Microsoft SharePoint, Comunicação escrita, Solução de problemas técnicos, Sistemas técnicos, Manutenção preventiva, Liderança, Satisfação do cliente

Experience

Field Service Manager

Siemens Energy

2022-3 - Present · 4 yrs 7 mos

United States

Field Service Operations Manager

Siemens Energy

2017-1 - 2022-2 · 5 yrs 2 mos

Brasil

Head of Field Service department (over 100 collaborators), responsible for installation, commissioning, and customer service for generation equipment. I was responsible for the integration of power and industrial generation Field Service Departments, worked on different cost out and productivity programs and implemented different digitalization projects, improving data transparency and forecast accuracy.

Project Manager

Siemens

2011-6 - 2016-12 · 5 yrs 7 mos

Managed service projects of generation equipment, responsible for scope validation, service delivery, customer satisfaction and project budget, covering both Brazilian and Latin America markets. Awarded in 2013 for top performance as Project Manager. In 2015 I was responsible for a turnkey project in an important company in the Metals & Mining market, managing around 200 dedicated personnel (employees and subcontractors) and achieving an outstanding financial result and a very positive customer feedback. I have managed projects in the Oil & Gas, Pulp & Paper, Metal & Mining, Chemical, Utilities and Sugar & Ethanol markets.

Trainee

Siemens

2011-4 - 2012-2 · 11 mos

São Paulo Area, Brazil

Developed and implemented an improvement project for Siemens regional sales team. The project covered 3 main areas: technical and financial trainings, bid tooling and orders transparency for sales employee. Necessity identification, scope definition, scope validation, budget estimation and approval were the principal phases for this project.

Supply Chain

Siemens

2009-1 - 2011-5 · 2 yrs 5 mos

Worked in procurement and order management, managing spare parts delivery projects for power plants overhauls. I have also worked with supplier qualification and led an improvement project in the Supply Chain department (5S, materials data base standardization, quotation tool, etc.). I was responsible for the order management reorganization initiative inside the Supply Chain department, improving on time delivery, response time, visibility of all orders in the backlog and customer experience.