Thảo Ly Mai

Responsible for sourcing products according to the customer's requested link, negotiating and discussing pricing with SUP. Responsible for daily order fulfillment processing, reviewing order information, and coordinating with the supply chain to ensure accurate, efficient delivery and produce quality. Directly liaise with Chinese suplier/ factories and partners, monitor order progress, and handle fulfillment, cost, and pricing-related issues. Manage and update product price lists (cost, shipping fees, additional charges), ensuring data accuracy, consistency, and timeliness. I serve as a liaison between customers and the internal team, aiming to resolve issues and enhance the overall customer experience.

- Registered and managed TikTok Mall store. - Created and optimized product listings with high-quality visuals and SEO strategies. - Developed combo offers, pricing strategies, and product positioning. - Collaborated with KOLs and KOCs for marketing campaigns. - Communicated directly with Chinese partners, both online and in face-to-face meeting.

- Work directly with the COO. - Provide support for interaction and information exchange with partners and departments. - Handle purchase contracts in COO’s orders. - Recruite at COO’s request.

• Have good sale consultant skills. • Be one of top sale staffs in company. • Was Best seller at Nguyễn Trãi Store. Revenue: 700M/month, AOV: 500k/month.

•Manage Phạm Ngọc Thạch Store. •Store's revenue in november, december, january reached 66%, 90%, 125% KPI. •Did business report, ordered goods, manage goods, trained new staff, resolve complaints,...

I can balance the mount of time spent on studing and working. I had been university class president for 2 years and member of S4C club's account team.