Thuy Ngo

Spa Manager @ La Festa Phu Quoc, Curio Collection by Hilton

About

A dedicate Professional person who is passionate and strong knowledge of wellness, spa therapy training, customer services & administration with diversify background in performing client assessment, goal planning and project management

Country

City

Vietnam

Industry

Hospitality

Skill

Customer Experience, Leadership, Employee Training, Staff Development, Cost Management, Therapy Train, Lifestyle Management, Luxury Lifestyle, Health Club Management, People Management, People Development, Negotiation, Teamwork, Management, Time Management, Training, Microsoft Office, Business Strategy, Human Resources, Team Management

Experience

Spa Manager

La Festa Phu Quoc, Curio Collection by Hilton

2023 - 2025 · 2 yrs

Phú Quốc, Kien Giang, Vietnam

* SPA - Manage overall operations of the spa - Drive team to meet and exceed agreed revenue targets. - Manage guest feedback effectively to ensure continuous service and program improvement. *Kid club - Manage overall operations of the Kid club - Ensure health, safety complied with kid club rules are observed by members

Spa Manager

Grand Mercure Hanoi

2022 - 2023 · 1 yr

Hanoi, Hanoi, Vietnam

• Cost management • Customer insight • Managing staff, including hiring, training, delegating, improving performance... • Business development to plan and carry out improvements • Managing inventory • Carrying out advertising and marketing campaigns

Lifestyle Manager

Pullman Phu Quoc Beach Resort

2019 - 2021 · 2 yrs

Phú Quốc, Kien Giang, Vietnam

• Spa: - Supervise successfully daily spa operations to ensure routines, cleanliness, maintenance and service standards are upheld. - Creating and participating in staff trainings, mentor growth staff and conduct employment evaluations. - Manage the financial budget • Recreation: (included: Fitness, Recreation, Pool & Beach, Kid club) - Operation excursions, kids camp, crafts, activities, water sport activities