thupten chodak

* Leadership: * eCommerce customer service. Fulfillment of 3k direct to consumer parcel/day, wholesale 40 pallets/day and internal direct to store commissary. * Inventory receiving, processing and monthly cycle count of 2.5K SKUs. * Mentoring and developing a team of up to 40 employees including 3 direct report supervisors. * Strategizing and executing sales and marketing techniques. * Cross functional partnership with Merchandising, Finance, Marketing, IT and vendors. Achievement Summary: * Executed SF Flagship Store mobile POS systems with projected annual sales of $200K. * Achieved $75K annual savings by leveraging regional carrier GSO for all West Coast shipments. * Saved $75K plus till date by identifying and transitioning to a new fulfillment WMS system. * Reduced calls by 15% and saved $40K in labor utilizing technology to digitally interact with customer. * Achieved savings of $50k and gained access to real time data analytics which also helped us undertake daily strategies and marketing pivots with in house marketing campaigns.

* Saved $40k in warehouse labor costs via the integration of invoice processing into fulfillment operations. * Doubled fulfillment rates of small packages to $65k per month by reviewing and implementing order deadline extension and real time processing optimization. * Saved over 10% of reshipping costs by reducing picking errors to less than <0.05%.

* Managed, trained and motivated a team of 10 union fulfillment employees and 7 route drivers. * Identified reliable carriers to replace multiple vendors resulting in greater ease of operation, timely product deliveries and significant savings to the company. * Coordinated with Production and Materials Planning Departments on stock requirement forecasting and resolve any inaccurate product representation issues. * Improved cash flow with the introduction of inventory cycle counts which identified slow movers.

* Defined, Developed and Executed Strategies for entire Mail Order Operations by Network Optimization and by interfacing with the broader Supply Chain, Operations and Marketing team resulting in positive sales increase by double digit % along with reducing cost of doing business by six figures last year. * Researched and resolved fulfillment system issues with new Warehouse Management System. * Negotiated and executed transition to UPS Logistics for all Out and Inbound Shipping. * Reviewed and Optimized Order Management System (OMS) efficiency with Kiosk installation and Bread Club Integration. * Reviewed and implemented fulfillment optimization by consolidation of operating days. * Researched and managed implementation of bringing Catalog Email Marketing in house which provided Boudin greater access to targeted marketing and real time analysis.