Thompson Tan

Business development of restaurant chain stores, build brand awareness of Secret Recipe franchise. Operate the efficiency of the central production and distribution with detailed costs management. Daily operational control on business units on KPIs and SOPs. Market situation analysis and review business internally to achieve targets. Develop an annual marketing and sales plan. Create new menu ideas and implement active promotional programs. Managed internal operational systems and compliance. Training and Human Resource management.

Provide direction and overall management of the company sales distribution. Develop and manage key accounts relationships and initiate new business opportunities. Provide sales training to key sales team and manage KPI to achieve the success. Manage market competition and analysis. Delivery of The Coca-Cola brand through a consistent merchandising program in - market.

As head of the procurement department, managed central procurement of the F&B department. Continuous improvement on the supply chain efficiency. Business development of new restaurants and setting up of the projects. Implement critical operational control on inventory management. Evaluate cost and benefit analysis of new F&B projects. Wide experience in retail store management.

Continuous improvement of customer service and staff training for the F&B. Managing day-to-day operations of chain restaurants and retail stores. Develop and prepare new menu ideas for the restaurant chain. Continuously setup new operational controls for each business unit and achieve daily business efficiency. Manage cost control to achieve the profitability targets.

Attended M.B.A of Strategic Marketing with The University of Hull, fully sponsored by Royal Brunei Catering, my employer with the objective to deliver management efficiency and management controls.