Thomas Quinlan

Thomas Quinlan

Director, Service Delivery Operations, US @ ReSource Pro

About

Results oriented Operations leader with over 15 years of experience in the Insurance, Business Process Outsourcing (BPO) and Nonprofit Industries in India, China, Canada and the US. Understands the connection between product development, sales, talent management and operations. Possesses strong analytical and project management skills. Completed an MBA from UBC’s Sauder School of Business. Prosci Change Management Certified.

Country

United States

City

Dallas-Fort Worth Metroplex

Industry

Outsourcing/Offshoring

Skill

Business Analysis, Strategic Planning, Customer Service, Project Management, Business Strategy, Human Resources, CRM, Event Management, Management, Program Management, Training, Business Development, Strategy, Recruiting, Customer Relationship Management (CRM)

Experience

ReSource Pro

Director, Service Delivery Operations, US

ReSource Pro

LinkedIn
2022-1 - Present · 4 yrs 9 mos

Dallas Fort Worth area and Groesbeck, TX

ReSource Pro

Senior Manager, Client Services

ReSource Pro

LinkedIn
2019-1 - 2021-12 · 3 yrs

Bengaluru, Karnataka, India and Tampa, Florida

ReSource Pro

Operations Consultant

ReSource Pro

LinkedIn
2015-2 - 2019-1 · 4 yrs

Seattle, WA and St. Petersburg, FL

CNIB

Manager of Organizational Giving

CNIB

LinkedIn
2014-4 - 2015-1 · 10 mos

Edmonton, Canada Area

At CNIB I served as a front- line fundraiser responsible for building relationships with organizations and service clubs. I raised a significant amount of money through cold calling, direct mail campaigns, proposals and referrals.

UBC Sauder School of Business

MBA Candidate

UBC Sauder School of Business

LinkedIn
2012-8 - 2013-12 · 1 yr 5 mos

Vancouver, British Columbia

Vice President of Student Development, MBA Society

ReSource Pro

Processing Manager

ReSource Pro

LinkedIn
2010-1 - 2012-6 · 2 yrs 6 mos

Qingdao, China

I was transferred to the processing department as the first non- Chinese member and manager in the department. My primary role was to work with our clients and my team to find ways to improve our clients' business processing functions. I was responsible for a number of client relationships representing a significant amount of revenue. In addition, I managed the performance and development of more than 40 employees including conducting annual salary and performance reviews, creating professional development plans, succession planning, and implementing the company's employee value proposition and engagement plans. During the spring of 2012, I worked with L&D to develop a learning strategy for the company's satellite offices.

ReSource Pro

English Program Manager

ReSource Pro

LinkedIn
2009-1 - 2010-1 · 1 yr 1 mo

Qingdao, China

I was promoted to English Program Manager and charged with building an English program for 1000 employees. During my time in the role, I built the foundation of a team that is now winning awards from the ASTD. My role was to develop the program's strategy and then recruit a multinational team of training specialists. I also lead the development of a series of English courses, a company-wide language assessment program, an editing service, and revised the company’s internship program.

ReSource Pro

Learning and Development Specialist

ReSource Pro

2008-8 - 2009-1 · 6 mos

Qingdao, China

I was hired as a Post- Graduate Intern to teach English to ReSource Pro's employees. However, early on I recognized that there was a need to help prepare employees for their clients' visits to China. In response, I developed such a program and delivered it to more than 300 people.

Scottish Rite for Children

Evening Volunteer Coordinator

Scottish Rite for Children

LinkedIn
2007-8 - 2008-8 · 1 yr 1 mo

Dallas, TX

I was responsible for all aspects of the evening volunteer shift including planning activities for children and volunteers and sourcing, selecting, managing and training of evening volunteers. In addition, I doubled the prior year’s profits of an annual holiday fundraiser and created the first evening volunteer fundraiser in hospital history at a rodeo which combined raised over $25,000 for hospital programs.

English 1

English Teacher

English 1

LinkedIn
2006-8 - 2007-5 · 10 mos

Wuhan, China

I taught English and daily conversation skills to children and adults. In addition, I was selected by the HR department at Budweiser China to teach English to their managers which I did for 6 months.

Education

The University of British Columbia

The University of British Columbia

LinkedIn

Product and Service Management

2012 - 2014 · 2 yrs
Southern Methodist University

Southern Methodist University

LinkedIn

Political Science and Government

2002 - 2006 · 4 yrs

Thomas Quinlan's Contact Information

Email

******@***.com

Phone

(**) *** ****

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