Thomas Quinlan
Director, Service Delivery Operations, US @ ReSource Pro
About
Results oriented Operations leader with over 15 years of experience in the Insurance, Business Process Outsourcing (BPO) and Nonprofit Industries in India, China, Canada and the US. Understands the connection between product development, sales, talent management and operations. Possesses strong analytical and project management skills. Completed an MBA from UBC’s Sauder School of Business. Prosci Change Management Certified.
United States
Dallas-Fort Worth Metroplex
Outsourcing/Offshoring
Business Analysis, Strategic Planning, Customer Service, Project Management, Business Strategy, Human Resources, CRM, Event Management, Management, Program Management, Training, Business Development, Strategy, Recruiting, Customer Relationship Management (CRM)
Experience

Manager of Organizational Giving
Edmonton, Canada Area
At CNIB I served as a front- line fundraiser responsible for building relationships with organizations and service clubs. I raised a significant amount of money through cold calling, direct mail campaigns, proposals and referrals.

Processing Manager
Qingdao, China
I was transferred to the processing department as the first non- Chinese member and manager in the department. My primary role was to work with our clients and my team to find ways to improve our clients' business processing functions. I was responsible for a number of client relationships representing a significant amount of revenue. In addition, I managed the performance and development of more than 40 employees including conducting annual salary and performance reviews, creating professional development plans, succession planning, and implementing the company's employee value proposition and engagement plans. During the spring of 2012, I worked with L&D to develop a learning strategy for the company's satellite offices.

English Program Manager
Qingdao, China
I was promoted to English Program Manager and charged with building an English program for 1000 employees. During my time in the role, I built the foundation of a team that is now winning awards from the ASTD. My role was to develop the program's strategy and then recruit a multinational team of training specialists. I also lead the development of a series of English courses, a company-wide language assessment program, an editing service, and revised the company’s internship program.

Learning and Development Specialist
ReSource Pro
Qingdao, China
I was hired as a Post- Graduate Intern to teach English to ReSource Pro's employees. However, early on I recognized that there was a need to help prepare employees for their clients' visits to China. In response, I developed such a program and delivered it to more than 300 people.

Evening Volunteer Coordinator
Dallas, TX
I was responsible for all aspects of the evening volunteer shift including planning activities for children and volunteers and sourcing, selecting, managing and training of evening volunteers. In addition, I doubled the prior year’s profits of an annual holiday fundraiser and created the first evening volunteer fundraiser in hospital history at a rodeo which combined raised over $25,000 for hospital programs.
Thomas Quinlan's Contact Information
Phone
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