Thomas Duggan

Guided the strategic planning, development, and successful implementation of pivotal growth initiatives, notably spearheading the introduction of Telehealth services and pioneering patient engagement programs. Instrumental in achieving an exceptional 85% Net Promoter Score (NPS) through comprehensive field training initiatives. Collaborated closely with external vendors to optimize care delivery, resulting in substantial enhancements to business performance, elevated standards of eye health, vision correction, healthcare, heightened patient engagement levels, and notable revenue growth.

Spearheaded strategic procurement initiatives and directed thought leadership efforts in collaboration with cross-functional teams to drive enterprise modernization projects spanning more than a year. Engaged closely with business stakeholders and project managers to deliver significant savings while effectively mitigating operational risks. Orchestrated project management activities, providing consultancy to drive cost-saving initiatives, resulting in the realization of hundreds of millions in savings. Developed and monitored comprehensive business plans, implementing change management strategies to successfully achieve objectives while ensuring operational risk mitigation.

Oversaw the comprehensive operations of 170+ clinical retail sites spanning 25 states, incorporating retail, telehealth, and franchise operations. Through strategic leadership, we achieved an impressive 9% Comp Growth through learning and development initiatives, empowering our Regional Management Team, and implementing new sales strategies. Collaborating across departments, we redefined our customer journey framework, fostering a more seamless experience. Additionally, we developed a comprehensive operational manual to ensure smooth integration within our franchise operations.

Directed the strategic expansion of healthcare services at CVS Health, guiding the establishment of 42 clinics and an e-commerce platform to drive incremental revenue growth. Collaborated closely with cross-functional teams to develop both short- and long-term operational models, ensuring seamless integration of new healthcare services. Skillfully managed supplier negotiations, formulated comprehensive operational plans, and successfully transitioned services to an own-and-operate model within ambitious timelines. Furthermore, played a pivotal role in strengthening payer relationships, facilitating contracting, and achieving enhanced payor acceptance, resulting in a notable 30% increase in revenue. Directed impactful product launches and pricing strategies, achieving an impressive 67% profit margin. Leveraged business intelligence insights to optimize sales, reduce costs of goods sold, and enhance overall cost efficiencies, driving sustained business growth and profitability.

Established and launched a premium business unit for FGX, generating significant new business revenue. Spearheaded initiatives within 5 of the top 10 U.S. retailers, elevating new brand licenses to prominence within the optical industry. Utilized strategic planning, competitive analysis, and pilot programs to propel revenue and profit growth for both FGX and its clients. Maintained meticulous oversight through Quarterly Business Reviews with senior leadership, ensuring sustained progress. Moreover, expanded market presence by integrating regional chains, channel partners, and ecommerce platforms, while adeptly establishing and leading a high-performing representative/distributor salesforce.

Oversaw up to 12 psychiatry specialty managers throughout New England, focusing on hospital in-patient units, mental health centers, and private practices. • Exceeded regional sales targets by enhancing product formulary status, fostering team alignment on brand messaging, and guiding managers in utilizing data and trend analysis for precise targeting. • Transformed underperforming district-ranked employees from the bottom 10% to the top 5% nationally through strategic hiring, personalized coaching, team restructuring, strengths identification, and clear performance expectations, fostering cohesion and maximizing productivity. • Co-created and implemented a national 3-day training program titled "Psychiatry Excellence," catering to over 300 specialty representatives and district managers, resulting in a 0.7% market share growth for Wyeth's product and a significant boost in sales performance. • Optimized product positioning, physician influence, and return on investment by identifying Key Opinion Leaders (KOLs) and amplifying their speaking engagements. • Contributed to a 3% market share growth in the area amidst competitive pressures from generics and other branded products, offering strategic insights on business planning, market trends, and the establishment of impactful short- and long-term goals.

Supervised 12 territory representatives in the Boston North District region. Guided the team to rank in the top 10% of primary care, specialist, and regional hospitals nationally while integrating and developing new hires. • Led the development of talent by providing mentorship to enhance proficiency in access attainment, performance analysis, resource optimization, and customer-centric selling techniques. Additionally, provided guidance to the team in fostering strategic relationships with department chairs, influential thought leaders, and Key Opinion Leaders (KOLs). • Successfully launched and integrated two innovative IV products across nine community hospitals, securing the largest market share in intravenous medication solutions within New England. • Achieved unprecedented success in the field of gastroenterology (GI) by leading the nation in market share and its substantial growth. Within a span of three years, elevated GI market share from 5% to an impressive 53%. • Established the expansion of cardiovascular market share, demonstrating remarkable growth from 2% to 9%, thereby achieving the most substantial market share growth in the northeast region.

Proactively generated new sales opportunities within Boston's Integrated Delivery Network (IDN) hospital systems, collaborating seamlessly with regional account managers, government entities, and district managers. Oversaw the entirety of Wyeth's product portfolio, strategically increasing product volume. This effort was coupled with comprehensive support aimed at assisting providers and hospital departments in enhancing patient outcomes and optimizing pharmacy and hospital costs. • Strategically orchestrated the successful launch of a gastrointestinal (GI) drug across diverse hospital departments, securing swift formulary acceptance in all eight key accounts. Obtained approval for both oral and intravenous (IV) applications within six hospital systems, positioning the product as the preferred choice within local Managed Care Organizations (MCOs). • Established and nurtured a strategic partnership with the renowned Joslin Clinic, leveraging influence with department heads to establish a national advisory program. This initiative facilitated therapeutic interchanges locally and nationwide, driving significant growth in Wyeth's cardiovascular market share on a national scale.

Delivered outstanding sales performance within the Rhode Island and Eastern Connecticut territory, engaging with primary care providers, specialists, and community hospitals to achieve exceptional results.. • Led New England in both cardiovascular and IV antibiotic sales. • Recognized as an area field trainer, entrusted with the responsibility to cultivate the selling skills of fellow peers, contributing to professional development and enhanced team performance • Achieved a remarkable turnaround in zone ranking, elevating from 121 to 3rd out of 126 within a span of three years, showcasing exceptional leadership in sales acumen. • Successfully attained P&T formulary acceptance and utilization if five out of six hospitals, underscoring the ability to navigate complex healthcare systems and secure hospital partnerships.