thomas scally

thomas scally

operations manager

About

Operations manager with 15 years experience in the call centre industry Experienced in all aspects including headcount , budget management and people management Managed customer service and sales in outbound inbound and online

Country

united kingdom

City

glasgow

Industry

outsourcing/offshoring

Skill

-

Experience

standard life

manager

standard life

2017-11 - Present · 8 yrs 10 mos
ageas

operations manager

ageas

2002-3 - Present · 24 yrs 6 mos
ageas

outbound manager

ageas

2011-6 - 2015-10 · 4 yrs 5 mos

Responsibility for 100 FTE at peak Outbound calling prospective customers Coaching and development of 8 team managers Managing headcount , budget and performance

the green insurance company limited

operations manager

the green insurance company limited

2008-1 - 2011-6 · 3 yrs 6 mos

Responsible for 70 FTE Headcount , productivity , budget and performance Outbound , Inbound and online traffic

kwik-fit financial services

team manager

kwik-fit financial services

2003-6 - 2008-6 · 5 yrs 1 mo

Managing a team of 15 agents dealing with customer queries regarding renewal of car insurance including coaching and development

kwik-fit financial services

insurance agent

kwik-fit financial services

2002-3 - 2003-6 · 1 yr 4 mos

Dealing with customer queries and renewal of car insurance

kura (cs) ltd

operations manager

kura (cs) ltd

2002-3 - Present · 24 yrs 6 mos

Education

st ambrose high school

st ambrose high school

thomas scally's Contact Information

Email

******@***.com

Phone

(**) *** ****

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