Dr. Thomas Hein

I am Head of Digital Inclusion at Arc Inclusion and Head of Customer Research at REO Digital. I help organisations turn accessibility and user-centric insights into a catalyst for better products, stronger business performance and a more inclusive world. With a background in decision-making psychology, I have over a decade of experience leading initiatives across financial services, utilities, retail and pharmaceutical sectors. I specialise in embedding accessibility into development processes and leadership, while ensuring organisations stay customer-centric by using user research and evidence-based improvements. As an educator and speaker, I translate accessibility and UX insights into practical strategies for leaders, designers and cross-functional teams—bridging the gap between technical compliance and inclusive, business-driven innovation.