Thomas N.
Hardware Tech Lead @ Scaleway
France
Paris
Information Technology & Services
Troubleshooting, X86 Servers, Data Center, Cloud Computing, Solaris, Unix, Oracle, support, Administrateur systèmes, Service client
Experience
Hardware Tech Lead
Scaleway
Hardware Support Engineer
Scaleway
Senior X86 Support Engineer
Oracle
Colombes
Joined Oracle through Sun acquisition. Shortly before Sun acquisition, joined the X86 server global support group supporting customers on X86 products. Now Level 2 Technical support engineer for Oracle X86 Servers and Engineered Systems: Exadata, Exalogic, Exalytics, ODA, PCA, ZDLRA, SuperCluster - Provide technical expertise for L1 Support Engineers. - Root cause analysis and action plan to solve technical issues. - Manage escalated incidents. - Fix issues remotely when possible. - Reproduce customer problems in labs. - Field Engineers assistance. - Participate in new products introductions. - Raise and update bugs to Engineering group. Technical areas : - Expertise on X86 Servers - Expertise on SAS HBAs - Good knowledge of SPARC servers - Good knowledge of Solaris and Oracle Linux
Support Engineer
Sun Microsystems
Velizy
Joined Sun through StorageTek acquisition. Provided support assistance to French customers for tape products and storage arrays including : - Support for tape robotics and tape drives - Support for storage arrays - Support for storage software : ACSLS , NetBackup - Mentoring for new hired Level 1 engineers in Madrid and Krakow
Support Engineer
StorageTek
Guyancourt
Provided support assistance to French customers for tape products and storage arrays.
Relation Distribution SFR
Cegetel
Gentilly
Agent relation distribution SFR Hotline et back-office pour leurs contrats souscrits des boutiques et distributeurs SFR
IT Manager
Internet Telecom
Région de Paris, France
Internet Telecom was a white-label ISP Administration and development of Internet Telecom call center from scratch (40 agents positions). Deployement and administration and Definity G3, CentreVu Supervisor software, Network switches, CRM servers, agent workstations.
CTI administrator
KERTEL
Région de Paris, France
Technical administration of Kertel call center - Definity G3 - CentreVu Supervisor
CTI administrator
TP
Région de Lille, France
Technical administration of Teleperformance Lille call center. Administration and configuration of 30 agent workstations, Definity G3 and CRM software. Implementation of call campains
Tech Support Agent for Wanadoo
TP
Région de Paris, France
Telephonic support for Wanadoo (former name of Orange) subscribers during the early age of Internet access for the general public. Configuration and troubleshooting of clients, mainly Windows, and associated hardware. Supervisor of a team of ~ 15 technicians
Service militaire
Armée de Terre
Région de Rouen, France
National service in French Army Volunteered and served in UNPROFOR as a UN peacekeeper in Bosnia
Education
Université d'Angers
Genie Electrique et Informatique Industrielle
HEI - Hautes Etudes d'Ingénieur
Informatique
Thomas N.'s Contact Information
Phone
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