Thomas Clifton

● Successfully transitioned to a 100% remote role in March 2020 ● Remained self-motivated, collaborative, independent, disciplined, positive and trustworthy in remote role ● Trained new employees in a 100% remote modality through daily meetings, training sessions, and developing training materials ● Regularly led and participated in daily meetings, discussions, and training sessions on Microsoft Teams and Zoom ● Maintained strict confidentiality while adhering to FERPA guidelines ● Encoded and scheduled all online courses for FSCJ Online using FSCJ’s Learning Management System (LMS) ● Regularly processed and audited complex college data in Microsoft Excel to ensure that all course listings, course components, and faculty compensation were accurate ● Resolved scheduling errors and was the point person for troubleshooting courses to ensure compliance with school and state policies in collaboration with peers, department heads, and college deans C ● Developed and continuously improved department procedures to increase efficiency and accuracy ● Effectively communicated FSCJ Online policies to 300+ Adjunct faculty ● Provides LMS and technical support and guidance to Adjunct Faculty ● Collaborated on the design and content creation for FSCJ’s Faculty Exchange website—a website dedicated to providing information, guides, and resources to college faculty ● Reviewed and researched student academic appeals and complaints for dean of FSCJ Online’s consideration ● Observed and evaluated online courses and composed reports of findings for FSCJ’s Adjunct faculty to ensure compliance with school and state policies ● Designed and wrote walk-through guides and manuals for FSCJ’s LMS and Canvas software programs and for college procedures ● Meticulously and exhaustively reviewed FSCJ’s Online courses to ensure all aspects met a series of Quality Matters benchmarks ● Participated in hiring committees for the Dean of FSCJ Online and other roles

● Evaluated and analyzed student data and academic transcripts to determine eligibility for acceptance into the University of North Florida ● Effectively communicated admissions practices to all levels of university personnel, including students, professors, and administrators ● Adapted to new and ever-changing Federal, state, and institution policies ● Adhered to FERPA regulations and treated confidential information and documents with a high level of discretion ● Analyzed documents to determine Florida residency requirements ● Maintained and updated job training documents and procedures ● Trained new employees in UNF’s admissions policy and practices ● Developed, wrote, and edited Functional Job Descriptions for new employees ● Worked with Financial Aid to distribute scholarship packages and with the athletic department to monitor student athlete recruits ● Led a project to update and maintain UNF’s course catalogue on Banner (Student Information System) ● As needed, staffed UNF’s information desk and directly interacted with students regarding their admission, transcripts, and/or state residency questions