thomas andrychowski

business program manager

About

Resourceful professional with proven ability to design and implement targeted IT product training programs, collaborating effectively with curriculum content writers and course trainers. Highly adept at orchestrating broad range of resources required to complete specific training projects from concept through close-out. Well-versed in optimizing relevance of training efforts by maintaining optimal synergy between coursework focuses and business priorities. Specialties: Project management, budgeting, Exchange Server knowledge, training delivery experience, technical writing/editing, Six Sigma Green Belt. Highlights of expertise: Program Development, New Product Training, Project Management, Training / Business Alignment, Multi-stakeholder Relations, Curriculum Content Validation, Tracking / Reporting, Technical Tools, Coaching & Training

Country

united states

City

rock hill

Industry

computer software

Skill

microsoft exchange, windows server, microsoft technologies, technical support, project management, sharepoint, cloud computing, enterprise architecture, active directory, disaster recovery, enterprise software, virtualization, training, powershell, program management, data center, servers, vmware, office 365, software project management, hyper v, microsoft sql server, microsoft office sharepoint server, visio, integration, it strategy, business intelligence, vendor management, agile methodologies, security, it management, software documentation, six sigma, budgets, business analysis, service delivery, agile project management, agile and waterfall methodologies, budget process

Experience

support engineer

microsoft

1999-5 - 1999-9 · 5 mos

Providing exemplary technical services to Fortune 500 companies on the enterprise messaging software Microsoft Exchange.

technical trainer

stream global services

1997-1 - 1999-4 · 2 yrs 4 mos

Trained incoming support engineers on Windows Server products, MSMail, and Exchange products.

technical lead

microsoft

1999-9 - 2004-5 · 4 yrs 9 mos

Served as resource for advanced-level technical support to global enterprise customers. Provided training to support engineers and interfaced directly with end users in resolving challenging issues. Provided on-site support, identifying and debugging technical problems. Contributed to internal and external knowledge-base system by writing technical articles. Key Achievements: Strengthened capabilities of technical support team through effective mentoring and use of participatory management approach to identify and discuss difficult issues and determine optimal resolutions. Demonstrated expertise in analyzing and repairing customer technical issues, including product bugs, as well as system configuration and general server errors. Enhanced customers’ capacity to handle service disruptions by promoting deployment, backup, and disaster recovery planning operations.

readiness lead and technical writer

microsoft

2004-6 - 2010-9 · 6 yrs 4 mos

* Charged with developing technical training materials and presentations for internal support staff at multiple locations. Interfaced effectively with key stakeholders such as supportability program managers and business partners to evaluate and improve training content. Key Achievements: * Maximized quality of classroom-based courses and online training through use of internal and third-party tools. * Ensured informational integrity and quality of trainings by spearheading development and implementation of content improvement initiatives and plans. * Orchestrated delivery of broad range of trainings in U.S. and globally for new product releases, including Exchange and SharePoint, to support staff. * Responded to topics that generated high-volume technical support requests by developing targeted quick-release trainings. * Microsoft Certified Trainer responsible for global deliveries of technical, and skills based training courses.

readiness program manager

microsoft

2010-9 - 2013-7 · 2 yrs 11 mos

business program manager

microsoft

2013-7 - Present · 13 yrs 3 mos

Effective at building partnerships with all levels to help move the business forward in meeting their specific training goals. Quality training creation and curation. Vendor and resource management. Managing global training portfolio for multiple product tracts.