Thierry Bruyere

Account Manager for 12 named Enterprise accounts in Belgium and Luxembourg o 8 existing customers o 4 acquisition ones Focused on Customer satisfaction. Accountable for Customer relationship, Revenue generation and Excellence in operations within these accounts. Prospection for new logo within the French speaking part of Belgium and Luxembourg. My responsibilities are cross domains (Finance, Manufacturing, Energy, Public) and include Hardware, Software, Services and Consulting.

Territory Account Manager BeLux, i.e. Account Management for all customers within the territory, except for a number of named accounts. Accountable for profitably growing the Belgian and Luxembourgish territories within the Commercial segment, both in terms of Revenue and of Customer base (hunting). Management of the territory team based in Dublin. Responsible for building trusted relations with partners and resellers to accommodate an exclusively indirect go to market model. Measured on Revenue, Revenue growth and on Activities : o Customer visits o Partner visits o Generated quotes

Account Executive for Brussels and Wallonia : Farming for all the French speaking part of Belgium within the Channel Led organization o Nurture customer relationship o Grow revenues o Grow profit Acquisition of new logo’s Responsible for the full product and services portfolio, including o Hardware (PC’s, Servers, Storage, …) o Software (operations management, back-up, … o Services (upgraded maintenance, operations, …) o Consulting (architecture, implementation, …)

Accountable for the end-to-end solution design throughout the engagement life cycle, from Opportunity Creation through to Contract Signature until hand-over to the Account Delivery Team. Responsible to ensure the proposed solution addresses the customer’s business needs and will be delivered at the best possible cost. The Solution Lead manages the pursuit solution team, acts as an interlock between HP and the Client and will be the primary interface into HP’s Global Delivery for all aspects of the solution design during a deal phase. He also has interfaces into Global Delivery management for the other engagement functions, e.g. Finance, Deal Analyst, HR consultant, Engagement Lead, for all aspects of the solution. Specialized in Cloud solutions.

Single Point of Responsibility within the Outsourcing department for several accounts in various industry sectors (Banking & Assurance, Public, Air Traffic, Energy, Manufacturing, Health Care, Pharma). Accountable for Selling, Budgeting, Cost control and overall Customer relationship. In charge of Commercial Negotiations, Service Level Management (SLA, SOW, SLO, KPI), Incident Management, Change Management, Release Management and Operations Management, all based on ITIL principles. The major technologies delivered were (amongst others) Cloud, SAP, Unix, Linux, Windows, VMWare, EVA, 3PAR and Microsoft applications.

Responsible for driving growth within the Public sector in Belgium, addressing potential new outsourcing customers.

From September 2000 till May 2001 - Project Manager : Development and implementation of the IT Capacity Planning at consolidated and detailed level. Follow-up of the IT Budget at consolidated and detailed level. From January 2000 till September 2000 - Team Leader : Release Management, Projects planning, Projects follow-up and Projects Monitoring Boards (Kick-off meetings, Health checks, Termination meetings). Project Manager for the implementation of an e-tool following the Change Requests made to the IT division. From July 1999 till October 1999 - Project Support : Coordination of the Reference Data part of a big IT release in the Billing area. From January 1999 till December 1999 - Project Manager : Implementation of an integrated project management system (called Business Engine) allowing Projects, Resources, Time and Portfolio management. From May 1998 till December 1998 - Project Manager : Selection, customization and implementation of a Skills Database used for resource re-allocations, training needs definition, and career developments. In parallel - Program Office work : Development of guidelines for reporting in the Time Tracking System. Pre-study of the enhancement/replacement of the Time Tracking System. In depth planning support for important projects (Ordering area). Study of the definition and implementation of a Belgacom Resource Office (not only IT).

From June 1997 till May 1998 - Belgacom / Application Development Project Office : Project planning in the Ordering area. Integration of project plans. Resource allocations and review of the selection and hiring process. From September 1996 till May 1998 - SCA Packaging / Support in the implementation of a pan-European Supply Chain : Responsible for the development and update of the work procedures. Responsible for the management and the quality assurance of the user guide documentation. Preparation and update of user training material concerning procedures and business rules. From September 1996 till May 1998 - Other assignments : • Automotive sector : Assistance in market study, searching for potential customers across Europe for a value added services company in the automotive sector. • Pharmaceutical and health care sector : Planning assistance, following the rules of the GDPM method (Goal Directed Project Management). Development of a training material on flowcharting method. • PET bottles manufacturer: Mapping of the raw material inbound flows and the sales outbound flows for the 6 major production sites across Europe. • Belgian editor : Assistance in the fields of strategic development (presentation of as-is situation, market study results, ...) and finance (presentation of financial data using graphs and tables). • Chemical sector : Training about the GDPM method and tools. Short follow-up of the planning development. • C&L practice development : Improvement of the GDPM tool (on Microsoft Excel). Assistance in the enhancement of the training material.