Thibault LAINE

Bilingual Technical Support Analyst / Team lead @ Cineplex Digital Media

About

Linux IT Specialist: Committed to client needs and to today's challenging market. Looking for a new opportunity (Canada wide, permanent resident) My extensive experience in Linux IT support will help me meet your IT challenges. Take a look at my resume below, or CONTACT ME: ❖ thibault.laine@gmail.com

Country

Canada

City

London

Industry

Information Technology & Services

Skill

Seismology, Geophysics, Linux System Administration, Oil & Gas, Linux, Management, Servers, Energy, Project Management, Petroleum Geology, Upstream, Petroleum, Networking, Red Hat Linux, Debian, Earth Science, Geology, Onshore, Onshore Operations, CentOS

Experience

Bilingual Technical Support Analyst / Team lead

Cineplex Digital Media

1997-2 - Present · 29 yrs 8 mos

London, Ontario, Canada

Provide Help Desk support to customers and field service teams with respect to troubleshooting problems related to CDM Utilize escalation paths within team to bring time sensitive problems to quick resolution Identify trends and SLA-impacting issues Identify coaching opportunities, provide feedback/training to the Team Document CDM software defects or feature requests on behalf of customers via bug reporting software to engineering

GeoSupport Specialist

Seabed Geosolutions

2015-8 - 2016-8 · 1 yr 1 mo

Houston (Texas)

Technical supervision : ensure the geophysical quality of projects Production of technical documents in relation with tenders and field methodology Definition and implementation of best practices, new technologies and methodologies Administration of in-office IT storage

Linux Specialist

CGG

2007-1 - 2015-7 · 8 yrs 7 mos

Massy (France) - Calgary (Alberta)

Team activity planning – Project Management – Support for several entities: Land IFQC (Geovation systems), Microseismic group, 4D monitoring project Installation, integration, configuration and maintenance of various vendors clusters (Dell, Supermicro) and associated network equipment and peripherals (storage, workstations, tape drives…) Use of the following tools: Storage Managers, FAI, OCS, Ganglia, Geovation Job Manager Equipment administration, inventories, commercial invoices, shipments IT support, remote and/or on site (various countries) Users coaching (field and office staff)

IFQC Manager

CGG

2003-1 - 2007-1 · 4 yrs 1 mo

Various continents

Management of the IFQC (In-Field Quality Control) team Quality Control, pre-processing of the seismic data Quality Control of the field parameters Planification of the field operations Setup, update of production and GIS databases Reporting In-field IT administration – Unix RISC (RS6000, Bull Escala) and Linux (HP xw8X00 and xw4X00) systems

Field geophysicist

CGG

1997-4 - 2002-12 · 5 yrs 9 mos

Various continents

Quality Control, pre-processing of the seismic data Quality Control of the field parameters Planification of the field operations Setup, update of production and GIS databases Reporting