Thiago Aquino

Network and Systems Administrator | Active Directory, GPO, WSUS, Vmware, Firewall, Pfsense, Mikrotik, VPN, Failover, Balance, RSTP, SNMP, hybrid topology (ring and star), layer 2 redundancy, managed switches, GLPI, Zabbix, Grafana, Azure, MS-365, Unifi, Oracle Linux, Oracle, Veeam, Wasabi, Python, ERP Datavale | User support levels 1, 2 and 3, LGPD, ITIL.

Responsible for the entire internal and external network infrastructure of the association. Responsible for helpdesk support N1, N2 and N3. Remote support in several countries: Brazil, Canada, Belgium, Italy, Philippines, Mozambique. Specialist in the following tools and frameworks: Mikrotik, firewall, hotspot, load balance, failover, vpn, wireguard, sstp, glpi, zabbix, cloud, azure, aws, windows server, active directory, sharepoint, google workspace, MDM.

During my time as a Sysadmin, I helped with the evolution and organization of the association. We carried out several wired network upgrades in large association residences: replacing switches, routers, cabling, workstations, etc. Windows File Server, GPO, DNS, DHCP, Mikrotik Router, Ubiquiti Wireless Network, Firewall, Proxy, Google Workspace, Cloud Applications, AWS and Azure. Regarding Financial Management: cost control, fundraising, market analysis, financial planning, budgeting, cost reduction, new technologies and strategies to optimize financial performance. From 2019 to 2020. Regarding Unit Management: monitoring and supervising the team, directing and developing the team, ensuring the quality of the service provided, control and verification of processes. From 2020 to 2022.

I managed a computer network in a Windows environment with about 60 users. Managed servers and services such as Active Directory, file server, email server, checkpoint (firewall blades, URL filtering, application control, etc.). Backups and civil engineering systems, always aiming for the best functioning of the environment. Regarding Purchasing Management: identification of suppliers, negotiation of contracts and purchases, acquisition planning, cost control, definition of parameters for new acquisitions, budget.

I managed a computer network in Windows and Linux environments with about 100 users. The helpdesk system used was Ocomon, an open source system that runs on Debian. Managed servers and services such as Active Directory, file server, email server, squid proxy, iptables firewall, backups, VMware virtual machines and backups, always aiming for the best functioning of the environment.

I provided user support in a Windows environment. The helpdesk system we used was IBM's JIRA. I performed several corrective and preventive maintenance tasks to improve the functioning of the environment. I was responsible for licensing all of the organization's software.