romain Leloup

Co-fondateur @ APEXCX

About

Building ApexCX — a premium BPO and customer experience operations partner for growth-stage companies across Europe and beyond.I focus on helping ambitious brands scale customer support, back-office operations, and revenue workflows without sacrificing quality or control.At ApexCX, we believe outsourcing should operate like an internal team:structured processes, clear KPIs, strong management, and real operational accountability.We work with SaaS companies, e-commerce brands, fintechs, and fast-growing businesses that need reliable execution across multilingual customer operations.Currently building and expanding across European markets with a strong focus on operational excellence, scalable systems, and long-term partnerships.Interested in CX operations, scaling businesses, BPO, automation, and building high-performance teams.📩 contact@apexcx.euWe also work directly with smallholder farmers and cooperatives across Madagascar to source and export:Bourbon vanilla (whole pods, extract-grade, powder)Cloves, cinnamon, black pepper, turmeric and other exotic spices.Our clients include food manufacturers, flavour houses, private-label retailers, and specialty distributors across Europe, North America, and Asia.

Country

France

City

Le Mée-sur-Seine

Industry

Outsourcing/Offshoring

Skill

Transformation opérationnelle stratégique, Résolution de problèmes, Google Ads, Facebook Ads, Travail d’équipe, Marketing performance, Microsoft Excel, Social Media Management, Media Management, Gestion des comptes, Établir des relations, Service client, Project Management, Marketing, Strategic Communications, Negotiation, Communication, Data Analysis, Analytical Skills, Marketing digital

Experience

Co-fondateur

APEXCX

2025-2 - Present · 1 yr 8 mos

Antananarivo, Analamanga, Madagascar

-Strategic Leadership: Overseeing the agency’s strategy to ensure sustainable growth aligned with our core values of performance, reliability, and client satisfaction. -Client Experience & Operations: Leading high-impact client service projects, including customer support, telesales, and lead generation operations, tailored to the needs of innovative and growing businesses. -Digital Communication: Designing and executing outreach strategies (email, phone, social media) to help businesses connect with their clients more effectively, while enhancing their brand reputation through every customer interaction.

Client telling

Louis Vuitton

2023-7 - 2024-1 · 7 mos

Singapore

 Organizing and preparing in store event with supplier and visual merchandiser  Coordinating the clients needs to the sales advisors (gifting, VIP event, inquiries)  Analyzing sales force and Nemo and creating a dashboard of the store to implement a weekly strategy.  Building a gifting and event planning for top client of the brand in Singapore  Supported at elevating the clients experiences during the different regional and international event  Leverage advanced excel skill for data analysis, report, and deriving actionable insights on the store.

Marketing Intern

FERRAGAMO

2022-7 - 2022-12 · 6 mos

Singapore

 Analysis & evaluation across Singapore & Malaysia’s finance reports  Managed procurement & logistics of Christmas gifting project  Expertise in utilizing SAP software to analyze multiple data sourced for Singapore  Supported the launching of marketing campaigns for new season collection  Various report concerning the Press relationship toward different Media

Digital Marketing assistant at PNL

Leal Group

2021-1 - 2021-4 · 4 mos

Maurice

-Social media management -market research -marketing strategy for various products -Organization of marketing campaign

Assistant Director Marketing Communications

China Road and Bridge Corporation (CRBC)

2019-8 - 2019-12 · 5 mos

Maroc

-market report -Project management : Creation of the marketing - planinfication of news strategy to introduce the company in the morrocan market -Analysis of bids solicitations -Elaboration of the company's marketing plan

Assistant Marketing Director

Anderson & sheppard haberdashery

2019-1 - 2019-7 · 7 mos

Savile row, Londres, Angleterre, Royaume-Uni s

-Business reporting with data base analysis -Management of promotional content -improvement of the SEO of the company -Implementation of a new marketing strategy for their social media and website