theresa alexander

documentation specialist

About

I am passionate about customer service, and love to advocate for the patient, or anyone needing help. I am detail oriented, and love to organize. I am very through and, love to do the job right the first time. I may have been out of the workforce for a short time, but have never been idle. I will always find something to do when things slow down. Give me a project, and I will get it done. Nothing will get in my way. I will never give up. Moms are the hardest working people out there. Thanks all you moms for your dedication.

Country

united states

City

san diego

Industry

hospital & health care

Skill

microsoft office, superior work ethic, customer satisfaction, call center administration, cpt, idx scheduling systems, interventional radiology, workflow applications, icd 9 cm, basic coding and insurance, intermeditate spanish, teller operations, multi line phones, front to back office, keyboarding 60+ wpm, filing alpha/numeric and reverse numeric, mail room distribution

Experience

documentation specialist

lifecare solutions

2014-5 - 2014-8 · 4 mos

* Electronic distribution of all faxes pertaining to reimbursement to appropriate QA authorization clerks, Commercial Billing, Medi-Cal, Medicare, and private insurance billers. * Researched patient files in medical software (MESTAMED), to determine destination of documents. * Completed multiple organizational projects as assigned. * Scanned and Indexed documents in Workflow Document Manager System. * Observed Medi-Cal biller with steps involved with biling, online benefits verification with TAR's/SAR's authorizations. * Worked on multiple screens with multiple programs open to accomplish my assignment.

medical office administration and assistant

california chiropractic

2014-4 - 2014-5 · 2 mos

* Check in patients via Chirotouch software. * Took copays (cash/credit) and posted to accounts. * Imported new patient registration information from online registration. * Scanned documents to patients accounts. * Scheduled, rescheduled, and cancelled appointments via phone/in person. * Verified insurance via telephone and online. * Applied leads, heat pads, ice to patients as directed. * Applied ultrasound to to locations as directed by physicians. * Placed patients in rooms, along with charts. * File purging

library clerk

chula vista elementary school district

2008-1 - 2008-6 · 6 mos

* Responsible for reading to classes each day. * Maintained organization of library via Dewey Decimal System. * Assist students to locate books of interest via computer, and on shelves. * Checked books in and out via computer. * Repair books.

sweetwater union schools

chula vista

2004-12 - 2007-12 · 3 yrs 1 mo

* Greet vistors upon arrival at school office. * Direct vendors to proper areas. * Enter visitors information into log book. * Answer multiline phones. * Take attendance information and enter into computer VAX System. * Assist parents and students with attendance issues. * Responsible for identifying parents/custodians when taking students out of school. * Open and closed attendance system each day. * File student records and maintain file systems. * Various other office duties.

patient service representative

sharp rees stealy

1991-12 - 2003-2 · 11 yrs 3 mos

* Check patients in via IDX Computer Systems. * Schedule patients for various appointments in radiology, CT/MRI, and various departments. * Administered contrast drinks to CT/MRI patients * Gave preps to patients and comfirmed appointments. * Prepped paperwork for exams to be read by Radiologists. * Order charts for exams and future appointments. * Take electronic messages via IDX Computer Systems. * Take prescription refills. * Arrange paperwork for radiologist to read. * Make new charts for patients. * Scheduled appointments for 120 doctors at Call Center in various departments. * Phone triage to Nurse Connection and nurse stations depending on symptoms. * Sent films out for comparison, to appropriate sites. * Administered the "Golden Rule" to all.