chad spurgeon

* ●Responded immediately to any guest requests or concerns and promptly resolved issues * ●Received incoming calls and messages and addressed or triaged phone requests * ●Learned and maintained in-depth understanding of Upcoming Special Events and Performers, * providing knowledgeable responses to diverse questions * ●Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele * ●Adhered to established policies, procedures and compliance for satisfactory audit rating * ●Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings * ●Converted community contacts into potential clients through networking, consistency and credibility

* ●Armed and unarmed protection of local and visiting * ●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations * ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public * ●Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

* ●Tasked with maintaining, 25-30 Security Personnel working at 4 different Venues * ●Interviewing, hiring & scheduling all Security Personnel * ●Offered every employee, visitor and customer courteous and professional support * ●Resolved complaints and issues involving both guests and employees * ●Performed cash drops or transactions, including carrying drop boxes * ●Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences * ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public * ●Responsible for Personal Protection of V.I.P.'s to venue Including local and visiting Athletes, CEO's & Business Owners * ●In charge of Personal Security of World renowned DJ's performing at our different venues. Including Secure Transport during entire stay

* ●Contracted for first year of operation in order to get the In-House Security team up and running * ●Interviewed, Hired & Trained all new Security Staff in a 12 month time period * ●Served as liaison with public officials company negotiators and other departments to maintain big * picture understanding of security needs covering all corporate assets * ●Kept team compliant with security protocols and appearance standards * ●Developed improved training methods with focus on public safety and officer awareness * ●Supervised risk management, loss prevention and safety operations for 2500 sq. ft. Live Music facility to decrease incidents of theft, waste and abuse * ●Oversaw team of 20-25 Security Staff and managed administrative duties, including scheduling and performance evaluations

* ●Provide Personal Protection of Clients in and around the Twin Cities Metro Area as well as other areas in the Contiguous United States * ●Work closely with other contractors and Lead regarding the interaction of Security and Principal to ensure they're safety and dignity * ●Inclusive and respectful in working with others, while conveying a sense of trust and integrity * ●Strong problem resolution and independent planning * ●Provide timely and professional secure transportation services * ●Adhere to all privacy and confidentiality guidelines and policies * ●Establish and maintain an excellent working relationship with local and state Law Enforcement

* ●Worked in conjunction with CEO to ensure the safety of the Principal , improve operations and provide exceptional customer service * ●Armed protection of the Principal and they're precious cargo > Precious Gem and Jewelry transports and demonstrations * ●Provided Security in multiple Agent details for Private Events > Weddings, Cultural Celebrations, Video Shoots * ●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations * ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public