theo gilbert-jamison

chief executive officer

About

Theo Gilbert-Jamison is the author of the book, The Six Principles of Service Excellence. She is also CEO of Performance Solutions by Design, an elite performance consulting firm that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience. As the creative force behind the innovative concepts and methodologies utilized by Performance Solutions by Design, Theo is a highly sought after speaker and consultant to senior executives in high profile organizations. Under her leadership, Performance Solutions by Design assists organizations, great and small, in driving and sustaining a culture of service, performance, and operational excellence. Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness for The Ritz-Carlton Hotel Company, LLC. Specialties: Theo works with luxury and premium brands in the following industries: Hospitality, Healthcare, Banking/Financial Services, Legal Services, Private Clubs, Education, Private Residences & Condominiums, Food & Beverage.

Country

united states

City

conyers

Industry

human resources

Skill

leadership, training, hospitality, leadership development, strategic planning, team building, coaching, interviews, service quality, food and beverage, customer service, entrepreneurship, performance management, management, public speaking, executive coaching, organizational effectiveness, organizational development, budgets, event management, employee relations, employee training, recruiting, management development, employee engagement, mentoring, career development, talent acquisition, consulting, service excellence consultant, succession planning, executive management, workforce planning, talent management, staff development, keynote speaker, author, personnel management, workshop facilitation, onboarding, human resources, hospitality industry, budgeting, culture change

Experience

vp, training and organizational effectiveness

the ritz-carlton hotel company, l.l.c.

1986-8 - 2003-10 · 17 yrs 3 mos

I launched the world renowned Ritz-Carlton Leadership Center, and oversaw global learning and development initiatives and activities for the organization.

chief executive officer

performance solutions by design

2003-11 - Present · 22 yrs 11 mos

Performance Solutions by Design is an elite performance consulting firm that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience.Since 2003, we have helped hundreds of organizations execute their business strategy through employee alignment and superior performance to achieve bottom-line results.Our methodology is based on THE SIX PRINCIPLES OF SERVICE EXCELLENCE which integrates proven benchmarks and best practices in diverse industries. We are the undisputed leader in diriving cultural change and performance excellence.